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AutoTech Auto Repair Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Offerings
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Oil change
Amenities
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Mechanic
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Restroom
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best WLM Reviews
I brought my car in because I heard a noise, I was told that the shocks I had just had replaced were failing. I had them replace my shocks and was hearing noise a week and half later. I took it to another mechanic and they said that I hadn’t even had the alignment that I had paid for. So I had another alignment done on my car, which did not fix the noise. Then AUTUTECH tells me that I should’ve had links replaced with the shocks. How would I know that? You’re the one who told me what parts to get so why wouldn’t you tell me to get the links if they had to be replaced. I talked to two different people and got many different stories throughout the conversations. I was told that a manager would call me and that did not happen. I was also told that , someone would talk with the manager and see if they could do something for me like possibly reimbursing me for the alignment that never happened. Haven’t heard a word. Once they have your money, they are done with you. It’s nothing but lies and deception. No thanks.
Yes, I brought my own shocks because I had just put shocks on 3 months prior. That has nothing to do with this issue. Also a week and a half after you worked on my car all the noise started, but then guess what happened, someone hit my car in the rear right panel, I had to wait a week to give it to them hoping they could fix it. I had to get that fixed and those were the mechanics that said that the alignment was terrible. Also, I didn’t get my car back for two weeks. I brought it straight to you when I got it back from it getting fixed. I had to pay for a new alignment. Alignments don’t go bad within a week and a half or 700 miles. Why didn’t you ever call me? Why didn’t you tell me I would need links along with the new shocks? That’s on you and only you. You don’t keep your word. Classy and professional response. You should be ashamed.
This review is long overdue! Everyone at Auto Tech is amazing! They’ve been helping me take care of my classic cars and now my daily drivers for well over 20 years. Robert runs a tight ship and he and Tom know everything about cars. I have hit them with everything from blown engine and transmission to carburetor adjustment/tuning, A/C repair, the list is too long to name it all. My newest car is 2012 and my oldest is 1989 (but they’ve worked on cars as far back as 1967 for me). Tom explains how the mechanisms work and if the work needs to be done or if it can wait. They keep all of my cars in good running order, which explains why I don’t need a newer car! Carlos is amazing for follow-up and explaining what work they are doing and when it will be done. Truly, the entire team is great! Highly recommended!!
I liked this place at one time because they generally do good work. Unfortunately, I became a victim of price gouging. SEE THE UPLOADED INVOICE and YOU BE THE JUDGE. They will take advantage of you if you are not careful. I dropped my car off at this place for a Check Engine Light issue.
They called me to inform me of the codes that came up. I made the mistake of giving them my credit card information over the phone, and they took full advantage of that. When they called me to pick up my car, they made sure to call me at a time when none of the mechanics or manager was there to be questioned. What's worse? I was told I had to pay a balance of $83 before I was handed the keys to my vehicle.
MY ADVICE?
If you need service done to your car at this place, get an estimate, but always buy your own parts.
MY TIP?
If it's a mechanical part you need, always buy a remanufactured part, because these are the parts in which systemic issues are identified, re-engineered, and replaced with superior components (i.e., starter, water pump, fuel pump, solenoid switch, sensors, transmission, etc.). There's nothing you can do about the labor they may charge, but buy your own parts, and pay for the service when you pick up your car.
So, I called Auto Tech and told the manager I wasn't happy about the price gouging on the parts, and I also informed him that my Check Engine Light came back on a few days later. After "repairing" my car, they simply disconnected and then re-connected the battery terminal to get the light to go out. I know this was the case, because I had to reset my clock on the dash. All the manager/supervisor said was, "Well we can talk about that." What I didn't tell him was that I planned to do my talking in the form of a review, and I would take my business elsewhere.
SO AGAIN,
Auto Tech Auto Repair mechanics generally do good work, but the price gouging discouraged me from ever being a customer again. They fixed some of the Check Engine Light Codes, but not all of them. I took my car to Midas at 7137 S. Western Avenue where they completed the work. Kudos to the guys at Midas. These mechanics are like surgeons for your car. If there's a hard-to-find-problem, they will find it and fix it.
Took my car in here because it was having some trouble starting up. They did the diagnostic and told me I needed a new battery and a new water pump. Suggested an oil change which I was admittedly overdue on. They tried to sell me new brakes and tires as well which is a hard sell to just throw in on the end of things and wasnt really related to the issue at hand. A month later now and my car is still having the issue. They replaced what they said they'd replace but I paid roughly 1300 to not have my problem actually solved and that's a price you think you wouldn't have to gamble on.
*Edit* the shop called me after posting this review and offered an apology and a partial refund. It did show me they care to own up to their mistakes and being helpful to their customers.
I've gone to them a couple of times. Their diagnostic price is way too high for the poor quality. This last time they didn't actually find the problem I described in detail. Instead gave me a list of things to fix that were pricey. I had them redo my brakes, they overfilled my brake fluid, which was causing damage to the brakes. There were codes on my car ECU that they didn't look at. I had another mechanic fix their mistakes and oversights for much cheaper. The customer service is very nice.
probably could have found cheaper work but good quality very thorough and I trust them to get the job right. good communication as well. will return
Great service here at the AutoTech!! I had to take my car in for maintenance and Carlos Tom and David were super helpful and thorough when it came to explaining all the service being done. They printed and emailed an itemized receipt of all the safety and recommended service— I ended up only wanting the safety service today and they were very accommodating of that. I am a new car owner and feel more educated about my vehicle after going to Auto Tech! Thanks guys!
Always a great experience!!! I will not let anyone touch my car except for the guys at AutoTech Auto Repair. They listen to my concerns. They always made sure I was aware of the issues if any, and provided a resolution. They stand by their work, which you don’t see anymore. These guys are amazing I will forever be a loyal customer
Quick Facts About AutoTech Auto Repair
Today
Opening Hours
| Monday | 07:00 AM - 06:00 PM |
|---|---|
| Tuesday | 07:00 AM - 06:00 PM |
| Wednesday | 07:00 AM - 06:00 PM |
| Thursday | 07:00 AM - 06:00 PM |
| Friday | 07:00 AM - 06:00 PM |
| Saturday | 08:00 AM - 05:00 PM |
| Sunday | Closed |
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