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AUTO RESCUE. mvr#41114 Info
Amenities
Offerings
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Oil change
Amenities
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Mechanic
Best WLM Reviews
I waiting for 2 hours for them to provide jump start service and they never showed. They said it was going to be a 45 minute wait. The dispatcher couldn’t contact the person they supposedly dispatched and refused to escalate the issue. Had to cancel and get someone else to jumpstart my car. TERRIBLE SERVICE. STAY AWAY!
Our technician showed up with no tools. Couldn't get the lugnuts off, so he told us to call a tow and left us stranded. We are from PA so we were stranded. Thank God for Roadside Rangers! They saved our day! DO NOT USE INMAN'S!!!
Do NOT buy a battery from this company. Instead, have them jump-start your vehicle and go to the nearest AutoZone, even if the service representative insists you won't make it. The battery did not last longer than a year. I have been trying to contact someone, anyone, about the battery warranty. I paid for a four-year warranty and have the receipt on hand, but they "can't" find the phone number associated with my account
This company will charge you $300.00 for a $50.00 battery with a bogus warranty and zero customer service. Battery lasted less than one year, contacted the company about its FOUR YEAR warranty with absolutely no help. In my opinion this reeks of FRAUD. You may be better off on the side of the road than dealing with this company. We will following up with legal action as it seems these sort of business practices are widespread.
Absolutely horrible and totally incompetent service! My family member had a tire blow out and was stranded on the side of a major road. We submitted a road service request through the insurance company that clearly stated the hybrid car had no spare or jack and the car could not be moved since the tire was shredded. Somehow the service request was subcontracted to Auto Rescue and they initially provided approximately 1 hour for tow truck arrival. Throughout the first hour, the initial estimate changed multiple times. After over 2 hours, an independent subcontractor hired by Auto Rescue showed up in his regular vehicle to "change a tire". Since it was clearly reported there was no spare, a tow truck was supposed to be dispatched. Over the more than 2 hour period, I spoke with 3 overseas customer service representatives that could not explain why the 1 hour estimate turned into a 2.5 hour wait. Two of the three representatives hung up on me rather than provided a reason for the delay. When the subcontractor arrived in his personal vehicle (not a tow truck) he claimed the delay was because Auto Rescue had re-routed him to perform 3 other service calls on the way to our location. I truly cannot provide a single positive statement about Auto Rescue based on their complete incompetence, lies and total lack of service. I highly recommend you immediately ask for another service provider if you are ever told that Auto Rescue roadside service has been dispatched for you.
Requested roadside assistance through State Farm. The app assigned me this company and said it would be a 60-85 minute wait. After about 45 minutes, I got a text saying it would be an additional 160 minutes. Four hours to change a flat tire?!
I would give them 0 stars if I could. Giving them 1 star is gracious. In my tire change requested I specifically indicated I was on the highway. Dispatch called and asked the same questions I had already stated. Asked if I have a spare. All just to say they don't have the tools needed to perform the service. JUST TERRIBLE
Terrible service. Have been waiting for over 4 hours for service, the phone attendants just tell you to “be patient” and that they “sincerely apologize” while providing no help and quite honestly patronizing me. I called multiple times as the estimated time kept getting pushed back right as they were “supposed to be getting here”, I was told the delay was “due to traffic”. Once the technician finally “arrived” I gave specific instructions on how to get to the car as I am in a parking garage, the technician cut me off saying he knew the area and how to get there. He proceeded to never show up so I called yet again and was told to be patient that he was already here and would be with me in a minute. 10 minutes pass and I get a text confirming that I have cancelled my service although I did no such thing. When I called again they said the technician tried contacting me multiple times unable to reach me and left the location, I had no missed calls and was in consistent communication with everyone I could despite their dismissiveness. I now have to wait until they assign a new technician and will probably have to wait another 4 hours. DO NOT UNDER ANY CIRCUMSTANCES RECOMMEND!!!
Quick Facts About AUTO RESCUE. mvr#41114
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 09:00 AM - 08:00 PM |
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