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American Airlines Ticket Counter Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best WLM Reviews
The workers are completely unhelpful and rude. I brought a hand held carry on and an overhead carry on, both of which would have fit. The workers were making it seem as though there was no overhead and when I asked if I had to check a bag, they forced me to check it and only gave me options for checking my small bag. I told them I had a tight connection and could not wait for a checked bag which is why i did not check one, and they still forced me to check my bag. Thank you for making my experience more stressful than it had to be :)
I have NOT learned my lesson! AA is still the worst company out there always delaying and cancelling flights at last moment’s notice. Today my flight was cancelled because the GD pilot did not show up. They could not find him? They could not contact him? What kind of company functions at this bare minimum embarrassing standard. When asked to compensate me for making me wake up at 3:45 AM to comfortably catch a 6 AM flight; the AA employees just laughed in my face and said too bad they can’t help me… NEVER AGAIN!!!
Don’t buy American Airlines. My daughter has been there since 4 waiting for a flight to leave , it has been postponed 8 times since 4pm a no one at the desk to speak with. It is now 7:15 and they are saying 8:15pm. I was speaking to a friend and she said the same thing happened to her son this past week. Deplorable.
I’ll never fly American Airlines again after I had to cancel flights in 2020 when the pandemic broke out and the kept my money. I asked and they refused to continue to extend my flight credits while the pandemic continued on. A horrible business that has taken advantage of taxpayers time and time again.
we had a great experience traveling with American, in January my Parents , husband and myself traveled with American to Puerto Rico, My father walks with a cane, at the gate an employee approached us, asked if my Dad would like some help or extra time to get on and get seated. not a big deal to some but was very thoughtful to us, and this person also arranged for him to have assistance when we changed planes, all the staff we encountered were polite, helpful and courteous. this has never happened with other airlines, and we travel a few times a year. American went above and beyond from RI Greene Airport thru change at New Jersey , thank you , we will fly American again because your employees were outstanding.
Horrible! Wife pregnant flying with a toddler. Would not give her husband a guest pass to help with the baby and to see them off. Customer service agent and the supervisor were rude and ignorant about the situation. That is unexceptionable for a company like that. This was in Providence RI.
This is scary, AA has 2 aircraft down side by side with maintenance running all over. Seems like every time one lands it goes down. Delta, United, and Frontier are coming and going. Time to switch airlines
Waiting the Morning after a storm is pretty bad but the staff was great. Took off 6 hours later. I am just happy that it's still happening.
Quick Facts About American Airlines Ticket Counter
Today
Opening Hours
| Monday | 03:30 AM - 06:00 PM |
|---|---|
| Tuesday | 03:30 AM - 06:00 PM |
| Wednesday | 03:30 AM - 06:00 PM |
| Thursday | 03:30 AM - 06:00 PM |
| Friday | 03:30 AM - 06:00 PM |
| Saturday | 03:30 AM - 06:00 PM |
| Sunday | 03:30 AM - 06:00 PM |
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