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Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Outdoor seating
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
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Wi-Fi
Atmosphere
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Casual
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Pets
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Dogs allowed outside
Best WLM Reviews
Waited 20 minutes for a salad, shrimp and some pickles. Not only did they not get my salad order correct, they didn’t even include the toast nor the dressings. To say I’m annoyed is an understatement. Paid $31 for nothing great. I should have just went to a sit down restaurant and order someone that was made to order correctly.
There's not much to not like for fried chicken and fries :-)
The dining room seems less used recently, so no big wait - though I've seen the drive through get quite backed up.
I don't love the polystyrene boxes, particularly for dine-in - but I get it, hopefully they'll switch to something more recycle-friendly in the future.
The coke machine has plenty of variety, though seemed to be low on gas and ice when we visited.
There are shelves for pick-up orders including driver services, added since we last dined in.
My family ate at this place a few times a month, at least. We typically order a chicken sandwich, chicken fingers, and a kids finger meal. Thankfully it’s hard to screw that up but more often than not they’d forget extra sauces (that I paid for) or forget to swap coleslaw for toast or fries, give us a reg vs spicy chicken sandwich, etc. But I would just let it slide because the food is good and I’m not that high strung. My last experience was so bad that I will not spend another dollar at any Zaxby’s.
I ordered the same thing I always do…they asked me to pull up to a spot in the drive through after I paid for my order, which is almost a given when you go there but this time made no sense because there was nobody even in line behind me. When I got home, one of the meals was completely wrong. There were no sauces in any of the boxes, except the kids meal which had Zax sauce (I specifically asked for ranch), no sauces at all in the other two meals, and missing the five extra sauces that I paid for.
We had just got back into Jacksonville after a ten hour roadtrip and went straight to Zaxby’s on our way home so I wasn’t going to just let it slide this time. I called the restaurant and spoke to the cashier. I explained to her that the order was wrong but that my wife was just going to eat it, and that they forgot all of our sauces. She offered to remake the food or give me a refund for the wrong order. I opted for the refund so she asked me to bring my receipt in. When I got to the restaurant, the “manager” (Faith) declined to refund my money because I didn’t have the food. I told him I just spoke to the cashier and explained the situation. They told me to bring in the receipt for a refund, so here I am. He then told me that my receipt was NOT the receipt for my food (it absolutely was the receipt), but he also refused to give me the receipt back. Weird. He told me that I was not getting a refund and threatened to call the police if I didn’t leave….So I called Zaxby’s corporate office (which was great BTW) and the representative stayed on the line with me until the police showed up. She says that my card is being refunded for the entire order but I haven’t seen it yet.
I am thoroughly disgusted by this situation. It takes a lot for me to write a review, especially a negative one, but this was the absolute worst experience I have ever had at any restaurant. I worked in the service industry for 15 years. It is not hard to look at a ticket and put the right thing in the bag, or to be hospitable and courteous, and to not treat customers like an inconvenience when they walk in because they interrupted your phone scrolling time.
If this review gets in front of anyone that matters I’d highly encourage you to look deeper into how this particular store is run. It’s the only one I ever go to so I can’t comment on others but I hope they aren’t all this bad. We have been going there for YEARS and the last 2-3 are really when all of the problems started. The food stayed good but the service is just awful now.
Thanks
Service is horrible! I ordered and PAID for extra sauces and when given my bag I saw there was nothing but ketchup and tongue torcher ( neither of which I asked for!) i let the ladies at the window know my sauces were missing and they kept insisting they were in the bag even though we were holding up the bag which clearly had no nuclear sauce, and the one with big lashes had a very nasty attitude! I told them we just checked and the only sauces they gave us were ones we hadn’t ordered. Instead of just giving us the sauce, she said we needed to give her the tongue torchers back and then still was only trying to give me one sauce when I paid for two! The fries are also clearly old and BURNT just disgusting! Don’t eat here! The place needs to be shut down.
This particular zaxbys always has great service. They are always quick to get your food and very accommodating. This time we had some salads as they like to call it. They were made perfectly as requested. The fried house and the fried Cobb are great I definitely recommend them at any time your in the area.
.we just went to zaxby and this is what our grill chicken looked like. Burnt??????
Why do we bother and the fries were soggy .
what is wrong with this zaxby not opening the lobby?? All the other one are. again they took the fries and double cooked them ,they were so brown it wasn't fuñny. And I ask was fries with no salt????? And when the girl brought me my food after I had to wait she was a little cocky.
I just went again and we'll all my food was cold. Will they ever get it????This place and getting worse, it use to be ok. But now they have young mgr who talk to there customer like we are all in high school.I had a young lady ask to take my order and when I started to tell her she said , sorry the other girl can do it. REALLY!!!!! The food well it ok, but if you don't ask for it to be fresh it will come out room temperature. I am not paying for that.
Ordered a Kickn' chicken sandwich meal with extra tongue torch and no ranch. Got very minimal sauce (teaspoon amount) on sandwich, gave me ranch on the side. Fries were cold and not seasoned and specifically requested extra seasoning on fries and bread was very salty. My order number was 2812 placed on 2/2/2023 12:57. The other order was perfect, I love Zaxbys, I come here a couple times a month and to be frank, this isn't the first time this has happened I hope however this is the last.
Hands down the best Zaxby’s fast service, best customer service from Aleena on the drive-true has been the best and always has been great and have coming here for 6 months straight and have never got my food cold keep the great job.
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Monday | 10:30 AM - 10:00 PM |
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| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 10:00 PM |
| Friday | 10:30 AM - 10:00 PM |
| Saturday | 10:30 AM - 10:00 PM |
| Sunday | 10:30 AM - 10:00 PM |
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