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Taco Bell Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
If I could give a zero star, I would. I ordered for drive thru pick up with the mobile app and I made modifications on each of my items, so I’d know they were made to order (as it was late). None of my order was correct. There was ice in the drinks, the chips (from the chips and queso) were emptied in the bag surrounded by all of the sauce packets that the employees touch with their bare hands, my taco was upside down and not wrapped up properly, and the taco was smothered in sour cream. Because of the amount of sour cream, the taco fell a part before I was able to even take a bite. I tried to use a napkin to soak up some of the sour cream, but the picture attached shows that it didn’t do much. I am quite disappointed, as I now have no food and nowhere else is open this late.
Slow service
Rude employees
Stale food
Flat soda
Filthy restaurant
No receipt
Orders were wrong
Taco Bell has lost a customer! Service was despicable! Upon arriving and using the machine to place our order and then sitting and waited and waited, and waited for our order. It was over 10 minutes. My name was NEVER called. I was there with my Niece, and they called her name. We each placed our own order and paid separately. But both orders were on one tray and was totally incorrect. We both ordered the same value box, but modified our items differently, wrappings did not indicate which were which.
Also, every single table was dirty with bits of food on them, as did many of the seats/chairs. My Niece asked for a cleaning rag, after standing at the counter and not being acknowledged for a long period of time. An employee came out to wipe the table down, which she left some sauce on our table (did not wipe it well). She started to walk away and I had to mention the seats as there was seasoned meat on my seat and did not want to sit on it. She acted very annoyed. I was shocked that she did not even both to wipe any other tables off, especially since every single one was dirty.
When asking what went with each order, the employee stood there at the counter opening each & every item to figure it out. No care was taken to re-wrap our food. I was pretty appalled by his lack of concern.
After getting my drink and sitting down, I took a drink of my very FLAT Pepsi. What! Flat soda!! YIKES!!!
Next, opening my Chalupa to add some mild sauce, I barely saw any of the seasoned meat (see my pictures). I was unable to even taste the meat as there was so little of it compared to the lettuce, tomatoes, and cheese. It tasted more like a Veggie Chalupa, minus the black beans, plus the bread portion was STALE as all get out!!!!!! I had cinnamon twist with my order, but they were not on my tray, instead chips & cheese were. I had to ask for the twist.
My soft taco was next. It was a tiny bit better than the last time I had a Taco Bell soft taco, but not by much. The cost has doubled and the filling has shrunk to 1/2 of what you used to receive. Forgot to take a picture as I was so disgusted!
Oh, and I requested my receipt by text, and it still has never arrived. While still at the location, I requested a printed receipt. She printed out my order, not a copy of my receipt. How is it they got payment immediately and yet over 23 hours later, I still do not have a copy of my receipt. Not by text or email, which both were entered upon placing my order. And it does NOT show in my rewards account either!!!
I will NEVER return to this particular location, and most likely Taco Bell will never be a place I think of for food or ever recommend. They were my top favorite fast food. But not any more.
I know that all (at least the ones I have patronized) are short handed. I would not mind or complain about the time it took to receive my order, but every aspect of my visit was appalling!!!
My only problem is the things I order aren't made the way I pay for them.
I just left the drive-thru at Taco Bell on South 6th street in Springfield, il. My husband and I was trying to order our food when the girl at the drive-,thru kept repeating our order wrong. I thought maybe she couldn't hear us so we pulled around since she wasnt repeating our order correct. We got to the window and she still was repeating our order wrong. After several attempts, she finally got it right. Besides she only heard one thing that we ordered. As we tryed to finish ordering a girl manager came to the window to say that they cant take orders at the window. And we would need to go back through the line. And that the girl taking the order was dealing with a customer at the window at the same time. And she made it clear that she could hear us but..???????? This happened around 4:40 ish today. This was the worse experience that I have experienced at a Taco Bell.
I wish there was an option for no stars.
I ordered the Chicken Cantina taco, and it was the most basic taco. Not good at all. That is just my opinion, though. It was a flour tortilla cooked hard with some chicken and cheese.
Typical fast food. If you want authentic Mexican food, this isn't it, but if you're looking for something quick and tasty, it's better than a burger
I seriously cannot thank the night shift enough for all that they do. Without fail, at minimum once a week me and my large group of friends always come through the drive thru and order our food, and every time the staff is always so chill and kind. We usually come too late for the dining room, but every chance we get to, we stop in. they are definitely on top of their game inside and out. I can only imagine the amount of rude customers they get especially at the late hours that we come, but those people just write bad comments to write bad comments because we have never had a negative experience here the night shift is literally incredible, you guys are a godsend. Our orders are always spot on, and it is single handedly always our favorite part of the night, no questions asked it is always this taco bell, and the people here are always the best. Thank you guys for getting us though broken arms, breakups and finals season!! we appreciate you!!
They are so focused on the drive through that you will wait 10 min or more after you make an order inside. That’s if you can get their attention to place an order. Pathetic excuse for service.
Quick Facts About Taco Bell
Today
Opening Hours
| Monday | 07:00 AM - 02:00 AM |
|---|---|
| Tuesday | 07:00 AM - 02:00 AM |
| Wednesday | 07:00 AM - 02:00 AM |
| Thursday | 07:00 AM - 02:00 AM |
| Friday | 07:00 AM - 02:00 AM |
| Saturday | 07:00 AM - 02:00 AM |
| Sunday | 07:00 AM - 02:00 AM |
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