1
1
Taco Bell Info
Amenities
Service options
-
Delivery
-
Drive-through
-
Takeout
-
Dine-in
Highlights
-
Fast service
Popular for
-
Breakfast
-
Lunch
-
Dinner
-
Solo dining
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
-
Wheelchair accessible seating
Offerings
-
Late-night food
-
Quick bite
-
Vegetarian options
Dining options
-
Breakfast
-
Lunch
-
Dinner
-
Dessert
-
Seating
Amenities
-
Restroom
Atmosphere
-
Casual
Crowd
-
Family-friendly
-
Groups
Payments
-
Credit cards
-
Debit cards
-
NFC mobile payments
Children
-
Good for kids
-
High chairs
-
Kids' menu
Parking
-
Free parking lot
-
Free street parking
Best WLM Reviews
Wow, your large cup looks more like a medium. The guy only filled it up half way. When I asked about it, he pretended not to know English. My burrito wasn't rolled so I had to roll it and heat it up. then my salsa packets were opened and leaked all over my bag.
Zero Stars, every time! Why do I go back? I go back every 4-5 months, hoping that there was a transition in employees, or maybe a proper training program was implemented, yet I'm disappointed every time.
What happened to this chain of restaurants? I can see that the managers do not care, and neither do the area managers; this place is just a paycheck.
10/26/2023 at 7:45pm, I stopped by the location on Smoky Hill and Buckley across the parking lot from Walmart. I ordered food from the kiosk inside. The order took about 20 minutes (even though there weren't any patrons in the drive through or in the lobby. I received half of my order, and I also received someone else's. The other half of my actual order walked into the door with another patron, who complained about receiving my order. The "manager" took their bag to the cook line, added a fry to the bag, then gave it to me, even though that order had left the store. What!? I lightly scolded him, telling him that he was putting me at risk and he states, "they didn't hardly open the bag." What!? I opened the bag, noticed that it was tampered with, plus two items were incorrect. He saw how upset my expression was, then quickly took that bag, leaving the other before I could speak. They proceeded to remake the entire order (he didn't communicate that), then gave it to me 15 more minutes later. I checked the bags again and the order was still incorrect! I opened up the incorrect order and he argued with me in regards to what goes on the order. He then realized that they were at fault, remade it, and handed me the bag and walked off.
What in the Taco Gods is going on here? In my teens, I was an Area manager of Taco Bell, and all of my restaurants had a 5 star ranking.
My point? I don't care about a $40 order, all we all want is the correct food, good service, and an apology if you do something incorrect.
Sorry for the book, I used to work there and I loved making people happy by providing great service, every time...but now, I'll never go back.
Update: This Taco Bell was on the show ‘Law & Crime’ for an alleged rat poision and cleaning agent incident in January 2023! View the link below:
https://youtu.be/Nggao2AJVe8?si=fP1WJ2homTayu2mU
I am expressing my dissatisfaction with the service at this particular location. My visits here are primarily for the sake of convenience. Unfortunately, on numerous occasions during morning, mid-day, and evening visits, I have experienced extended wait times exceeding 10 minutes (despite ordering approximately $20 worth of food) and have received incorrect or incomplete orders. Due to my infrequent visits, I have typically overlooked these issues and continued with my day. However, this morning's experience was particularly disappointing. I utilized the mobile app to place my breakfast order, only to receive items that were incorrect and appeared to be leftover food that had been sitting for an extended period. Overall, I do not recommend visiting this location as it appears to lack adequate quality control measures.
Update
Posted original feedback on 28 Dec 2022 and also filed a complaint with Corporate. Nobody responded or contacted me. This is the worst Taco Bell ever. They don't care.
Horrible! Deserves negative stars. This Taco Bell is OUT OF CONTROL and needs to be SHUT DOWN ASAP.
The lobby is often CLOSED (dining area and bathrooms are extremely dirty on the rare occasion it is open), doesn't follow established rules/standards/hours of operation, drive-thru is ridiculously SLOW, NEVER provides all menu items, and has TERRIBLE CUSTOMER SERVICE. Here are the key issues.
- FILTHY HEALTH HAZARD: Serious cleanliness issues (smoking & vaping inside restaurant), health concerns (disgusting lobby, bathroom, and food preparation area/environment), and poor hygiene practices (washing hands isn't strictly enforced and an employee is allowed to wear a bathrobe, instead of proper uniform, while working the drive-thu). Call the health inspector before somebody gets food poisoning and ends up in the ER.
- RUDE & UNPROFESSIONAL: It's closing earlier and earlier. At 7:30 pm, the drive-thu box told me “sorry, we are closed. Please visit during normal business hours." Does this Taco Bell follow their posted schedule? This location has a history of closing early (see previous negative reviews). They also ignore, make fun of, and even laugh at customers who request service (see attached pictures and read other negative reviews).
- REMOVE Adriana Q ASAP (pictured laughing, and refusing to open the drive-thu window, while wear ing a bathrobe at work): She is their biggest problem, has a TOXIC attitude, and zero customer service skills. As a much older lady, you'd hope she'd set a better example for the younger employees. Look through the negative reviews, and "Adriana's" name and poor attitude are common themes throughout the posts.
- NO LEADERSHIP: Unfortunately, Monica (manager) has no control over the crew and is too young and inexperienced to know it. I don't know how this location is still in business... Just look at the previous reviews, which have the highest negative feedback I've seen for a Taco Bell.
This team's apathy, immaturity, and lack of professionalism are ruining this franchise. Sad...
The employees here are RATCHET. There's no other way to put it. They're so rude and they don't want to serve people half of the time. Also, they do not get orders right. I believe they do it on purpose. I feel so sorry for whoever is paying these people. I'll never come back. Idk why I gave this Taco Bell so many chances. Really terrible.
The staff is friendly and if you go inside it's fairly clean. I've been here a couple times and I've not had a bad experience but I knocked 1 star off simply because what times are typically longer than usual for Taco Bell. Not a huge deal but if you're in a hurry it would best be avoided.
Again, staff is friendly though and it's clean on the inside. One last thing to note is that the drive through is very thin so word of caution for your wheels.
So upset!! Everytime last week and again this week I come in around 1AM and the people inside won't serve anyone, just standing around in the kitchen area. They just avoid the window instead of just saying something which really irritates me, especially when I'm hungry. Hopefully, this review gets heard and a difference is made. Don't advertise open till 2AM if it's not true...grrr
Absolutely disgusted and disappointed in my most recent visit.
Not only did our order have some wrong items but it was just made bad and tasted gross. Myself and my family were all disappointed in the taste and quality. Waste of money.
Quick Facts About Taco Bell
Today
Opening Hours
| Monday | 08:00 AM - 02:00 AM |
|---|---|
| Tuesday | 08:00 AM - 02:00 AM |
| Wednesday | 08:00 AM - 02:00 AM |
| Thursday | 08:00 AM - 12:00 AM |
| Friday | 08:00 AM - 03:30 AM |
| Saturday | 08:00 AM - 03:30 AM |
| Sunday | 08:00 AM - 02:00 AM |
How to go there
Location
Places