Serenity Nail Spa LLC Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best WLM Reviews
They were awesome! I very highly reccomend this place. The atmosphere was calming and soothing and the ladies did a great job on my pedicure. I will be back! Thankyou ladies????
The staff is so friendly. My pedicure was so relaxing and refreshing. My feet haven't looked this good in a long time.
I had great services when i first started coming here, about a year ago. Today I asked for a 35min pedicure, I’ve been here for two hours and the end result is a mess.
Went for a mani/pedi. Pedi is 5 stars, mani is 1. I’ve had it for 2 days and the gel on my thumb has completely chipped off. 3 of my other fingers have chipped. The gel is uneven and lumpy on my fingers. After getting home that day I noticed she had gotten gel on the underside of my finger. And of course it was cured so it was a pain to get off. Just very poorly done.
I have been getting acrylics done since I was in Middle School and I am now 20 years old. I have never had any kind of problems with acrylics. My normal nail salon was closed right after the 4th of July so I decided to go here for a fill in. I liked my nails and it was closer to me than my other nail place so I decided to go again for a fill after 2 weeks. (keep in mind, I never go more than 2 weeks before a fill) One of the nails popped off during the second visit and I noticed a bit of green underneath. I was concerned and the nail tech could tell and reassured me it was okay. He put on a new acrylic and filled the rest of the nails. I was a little bit worried but trusted that he was the nail professional and knows best.
It has been less than two weeks and this morning a different one of the nails popped off and it is very green underneath. After taking off all the nails I have at least 5 with bad fungus. This is ridiculous and should never happen with a licensed technician. AVOID THIS PLACE!!!! Again, I have never once had any type of problems when getting acrylics and have been getting them for years.
The best nail salon in Madison. I came in with a specific color I found on Pinterest and they were able to match it and were enthusiastic about helping me find the best shade. They were open with their pricing throughout the entire process and communicated effectively. My nails turned out beautifully and I definitely will be going back!
Wife and I always enjoy their PEDI, but this time around she got a MANI as well. Tina and Anna were terrific!
Serenity is a fine nail salon. No different than most of the local places. My pedicure was great and my nail artist followed instructions to not take off my callouses (I'm a runner!). I will likely return.
Quick Facts About Serenity Nail Spa LLC
Serenity Nail Spa LLC has received several positive comments highlighting their strengths. One recurring theme is the calming and soothing atmosphere of the salon. Customers appreciate the relaxing environment, which enhances their overall experience. This is a strength of the salon as it helps create a positive and enjoyable atmosphere for customers.
Another strength mentioned by customers is the friendliness of the staff. The staff at Serenity Nail Spa LLC are described as friendly and welcoming, making customers feel comfortable and valued. This is an important strength for any service-based business as it contributes to customer satisfaction and creates a positive and inviting atmosphere.
Customers have also praised the quality of the pedicures. Many reviews mention that the pedicures were relaxing, refreshing, and resulted in improved appearance of their feet. This indicates that the salon is able to provide high-quality pedicure services, which is a strength of Serenity Nail Spa LLC.
Additionally, a customer specifically mentioned their ability to match a specific color and their enthusiasm in helping find the best shade. This shows that the salon has a wide range of nail polish colors and is willing to go the extra mile to meet customer preferences. This attention to detail and customer satisfaction is a strength for Serenity Nail Spa LLC.
However, the salon also has some weaknesses that are mentioned in the comments. One customer expressed dissatisfaction with the service they received during their visit. They had asked for a 35-minute pedicure but ended up spending two hours at the salon and were not pleased with the final result. This indicates that the salon may have issues with managing customer expectations and delivering services within a reasonable timeframe, which is a weakness.
Another weakness highlighted in a comment is the quality of the manicure. The customer mentioned that the gel on their fingers had chipped off within two days and that the overall quality was poor. This suggests that the salon may have inconsistencies in delivering high-quality manicure services, which is a weakness that could negatively impact customer satisfaction.
One concerning weakness mentioned by a customer is the presence of green discoloration and fungus underneath the acrylic nails. The customer mentions that they have never had any issues with acrylics before and find it unacceptable for a licensed technician to cause such problems. This indicates that Serenity Nail Spa LLC may have hygiene or sanitation issues, which is a serious weakness that could harm their reputation and customer trust.
Overall, Serenity Nail Spa LLC has several strengths such as the calming atmosphere, friendly staff, and quality pedicure services. However, they also have weaknesses in managing customer expectations, delivering high-quality manicure services, and ensuring the cleanliness and hygiene of their equipment and tools. These weaknesses are important areas for improvement in order to maintain customer satisfaction and loyalty.
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Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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