Princess Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Wi-Fi
Crowd
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LGBTQ+ friendly
Payments
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Debit cards
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Credit cards
Best WLM Reviews
I randomly decided to go here since I was in the area getting my hair done and I'm so glad I did. There was no wait and Theresa was very sweet and let me know pricing and made suggestions to help understand my needs. We bonded over our huskies and I actually got what I wanted design wise. It looked better than what I showed her honestly. I will definitely be returning and finally found an amazing spot that treats me well and actually cares. ☺️
I moved from New York to CT and was looking for a great place to get my nails done and was so happy to find Princess Nails! I’ve now been going here for 6 years and can’t even imagine going to a different location. The service is always great and the nail techs are the kindest people. I always love the work I get done and if I ever want something adjusted I always let them know in the moment and they make every effort to make me happy! Princess Nails is the greatest nail salon in New Britain hands down!
I started going to Princess Nails to get a pedicure and manicure for my bridal shower and then wedding and honeymoon 2 years ago. The girls did an amazing job and I’ve continued seeing Khanhley ever since for acrylic nails. Every single experience has been excellent and I’ve continued to share as a recommendation to everyone I know.
In a pretty sketchy part of new britain, but looks are not what they seem. Staff was so nice and did and amazinf job and the cost was not bad AT ALL. Very pleased????
Trash and I paid cause ima come back and someone gonna fix this garbage
Terrible experience.. I always tip a $20 for a fill but after today, I'm looking for a new nail salon due to their immaturity and rudeness. Even from the girl in the white tech coat! I'll take my $$ elsewhere. A cheap 50$ lesson learned ????
Reply: I didn't know what I wanted? Lol I've never heard that before from a nail salon. I'm sure you mean the nail tech and her assistant couldn't execute what I was clearly explaining to them both. Odd that you're saying sorry now bc that might've been helpful yesterday. What usually takes 45 minutes took you almost 2 hours! And the only reason I said yes to anything was so I could leave and find a real salon to repair the awful job you did. You ladies should be ok with constructive criticism, it's not a negative, really. Also, the tech was annoyed that I turned down a pedi and things just got worse from there, but after the last deluxe* Pedi I received there, that wasn't going to happen again. So I really have given princess nails a 2nd chance but, to no avail... ????
I will only ever go to Princess Nails to get my nails done and will continue to support this business forever. The customer service and the quality are exceptional. My gel nails last over three weeks without chipping or any issues. For the price and experience, you cannot beat it! I 110% recommend this nail salon to everyone.
I have been coming to Princess Nails for a year. I am always in and out which is great for a lunch break. All of the ladies do great work!
Quick Facts About Princess Nails
Strengths:
1. Excellent customer service: Multiple comments mention the friendly and caring nature of the staff at Princess Nails. Customers appreciate the way they are treated and the staff's willingness to listen to their needs and make suggestions.
2. Skillful nail technicians: Many customers have praised the quality of the work done at Princess Nails. They mention that their nails always turn out great and that they are happy with the results. The gel nails, in particular, are mentioned to last for a long time without chipping.
3. Consistent positive experiences: Several comments mention that customers have been going to Princess Nails for years and have never had a bad experience. This consistency and reliability create trust and loyalty among customers.
4. Quick service: One customer mentions that they are always in and out quickly, which is great for a lunch break. This efficiency is appreciated by customers who value their time.
5. Reasonable pricing: Multiple comments mention that the cost at Princess Nails is affordable and not bad at all. This makes the salon accessible to a wider range of customers.
Weaknesses:
1. Location and appearance: One comment mentions that the salon is located in a sketchy part of New Britain. While this may not directly affect the quality of the service, it might deter some potential customers who have safety concerns. Additionally, another comment mentions that the salon's looks are not what they seem, suggesting that the salon's appearance might not be visually appealing.
2. Inconsistency in execution: One customer mentions that there were issues with the execution of the requested nail design. They felt that the nail technicians could not understand or execute their request properly. This inconsistency in the quality of work may be a weakness for Princess Nails.
3. Immaturity and rudeness: One negative comment mentions that they had a terrible experience due to the staff's immaturity and rudeness. This can be a significant weakness as customer service plays a vital role in the success of a salon.
4. Long service duration: One unsatisfied customer mentions that their nail service took almost two hours instead of the usual 45 minutes. Delays in service can be perceived as a weakness, especially when it significantly surpasses the estimated time.
5. Limited services mentioned: While many customers mention positive experiences with nail services, there are no comments specifically highlighting other services the salon might offer. This lack of information may indicate a weakness in diversifying their service offerings.
In conclusion, Princess Nails has several strengths, including excellent customer service, skillful nail technicians, consistent positive experiences, quick service, and reasonable pricing. However, there are weaknesses related to location and appearance, inconsistency in execution, immaturity and rudeness exhibited by some staff members, long service duration, and a lack of information about additional services. Understanding and addressing these weaknesses can help the salon improve its overall customer experience and reputation.
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Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | Closed |
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