Nice Nails & Spa

+1 559-261-2599

5351 N Blackstone Ave, Fresno, CA 93710 United States of America

Open Today: Closed

Quick Facts About Nice Nails & Spa

Nice Nails & Spa has received a mix of positive and negative comments from customers. In order to analyze their strengths and weaknesses, we will first look at the positive comments.

One of the strengths highlighted by customers is the quality of the nail services provided. Customers have praised the nail technicians for their exceptional work, mentioning that their nails turned out beautiful and natural-looking. Nancy, in particular, was mentioned as doing an amazing job with great attention to detail. This indicates that the spa has proficient and skilled nail technicians who are capable of delivering high-quality nail services.

Another strength mentioned by customers is the friendly and welcoming atmosphere of the salon. Multiple comments stated that the staff treated them like family and were very friendly. This indicates that the salon excels in customer service and makes an effort to create a warm and comfortable environment for their customers. The owners, Denny and Tracy, were also specifically praised for their welcoming and friendly demeanor.

The relaxing and luxurious nature of the pedicure service was also mentioned as a strength. Customers appreciated the massage chairs and the use of hot stones during the pedicure, which added to their overall experience. This highlights the spa's ability to provide a tranquil and pampering experience for their customers.

Now let's examine the weaknesses mentioned by customers.

One major weakness highlighted by customers is the lack of expertise in eyebrow waxing. A customer lamented that their eyebrows were completely messed up after a visit to the spa, with one being too thin and pointed and the other being too round. This indicates that the spa lacks skilled eyebrow technicians and may need to improve their training and expertise in this area.

Another weakness brought up by a dissatisfied customer is the long wait time without an appointment. The customer mentioned having to wait a really long time and being disappointed by the outcome of their pedicure. This highlights a potential issue with managing appointments and customer flow in the spa. It suggests that the spa may need to implement better scheduling systems to ensure efficient service delivery and minimize waiting time for customers.

Inconsistent service was also mentioned as a weakness by a customer who received a subpar pedicure. They mentioned that three different people worked on their toes, resulting in a horrible outcome with bleeding cuticles. This suggests a lack of consistency and coordination among the staff members, which can lead to a negative customer experience.

Lastly, a customer complained about a prolonged and incomplete service, where they waited for over two hours and only had their toes done. This indicates a potential issue with time management and prioritization of customers. Failure to provide a complete service in a reasonable amount of time can lead to frustration and dissatisfaction among customers, as exemplified by this particular comment.

In conclusion, Nice Nails & Spa has several strengths such as delivering high-quality nail services, creating a friendly and welcoming atmosphere, and providing luxurious and relaxing pedicures. However, they also have weaknesses in their eyebrow waxing services, appointment management, staff coordination, and time management. Addressing these weaknesses could significantly improve the overall customer experience and satisfaction at the spa.

Best KBFKR Reviews

I absolutely LOVE my nails! Nancy did an amazing job. She was truly sweet and genuinely amazing to talk to. I would definitely recommend her. ❤️❤️❤️ Best service and I will be back.

Pedicure was about $35, acrylic tips are about $60. The pedicure was relaxing. They had massage chairs! Loved the fullset I was given by the owner!!!

Do not get your eyebrows done there. You will regret it. They don’t know what they are doing. Went in with nice full eyebrows, asked for a clean up and she completely messed me up. They are so thin. One is pointed the other is round. I should have knew better when it took so long. Their response was come back in too weeks.. as if they would grow back in two weeks… and why would I go back there? I don’t know about nails… but DO NOT get waxed there… be warned!

First time going and my experience was awesome the nail tech was very friendly and the pedicure was worth every cent. I got the luxury spa pedicure and the hot Stones felt amazing to my sore feet. My nails turned out so pretty and natural looking

Had to wait a really long time, as I didn't have an appointment, thought I would try someplace new, big mistake :( 3 different people worked on my toes, and they look horrible and my cuticles are all cut up and bleeding still. I will never go back.... Too expensive and now I have to have them fixed.

I've been going there for close to 20 years. Clean. Friendly. Up to date. They seem to know everyone by name and treat everyone like family. Owners Denny and Tracy are very special people! And they are awesome with the kids!

They've lost me as a customer and they shouldn't be surprised to why. I came in for a mani pedi and instead of telling me to come back because they were full they took over 2 hours to do my toes; never got to my nails. I had to leave with ONLY my toes done after 2 and a half hours of being there. Won't be back and won't recommend.

Great place. Greeted and really well attended also have a sense of humor. I really liked it my first time I felt like home. Thank u girls