Quick Facts About K Beauty Supply
K Beauty Supply has a mix of strengths and weaknesses based on the comments provided. Let's analyze them in detail.
Strengths:
1. Excellent Customer Service: The first comment praises the kindness and customer service of the staff, which indicates that they prioritize providing a positive experience to their customers.
2. Wide Range of Hair Products: Another commenter mentions their extensive selection of synthetic hair, including crochet hair, braiding hair, Remy hair, full wigs, wig caps, lace fronts, and slick bundles. This suggests that K Beauty Supply has a diverse range of products for customers to choose from.
3. Helpful and Friendly Owners: One customer appreciates the helpfulness and friendliness of the owners, which adds to the positive customer service experience.
4. Longevity: One loyal customer has been going to this beauty supply store since 1988, demonstrating that K Beauty Supply has been able to maintain a loyal customer base over the years.
Weaknesses:
1. Racial Profiling: Several comments indicate instances of racial profiling and discrimination. A customer shares a disappointing experience where they felt targeted due to their race, stating that they were followed by a staff member throughout the store. This behavior reflects poorly on the store's professionalism and inclusivity.
2. Poor Treatment of Customers: Two commenters express dissatisfaction with the overall treatment they received at the store. One customer feels that the owners and staff act as if they are privileged and watch customers too closely, while another witnessed the owner's son mistreating women of color on multiple occasions. These complaints highlight a potential issue with the store's culture and management.
3. Overcrowded Space: One commenter mentions that the store is small and overloaded with merchandise. This makes navigating through the aisles difficult and gives the impression of disorganization. Expanding to a larger space could improve the overall shopping experience for customers.
4. Lack of Diversity in Staff: A long-term customer mentions that the owner initially had a negative attitude towards people of color but has improved over time. However, they note that the store still hasn't hired any employees from the same background as their largest consumer base. This indicates a potential lack of representation and diversity within the staff, which could contribute to the issues raised regarding racial profiling and discrimination.
In conclusion, while K Beauty Supply has strengths such as excellent customer service, a wide range of hair products, and helpful owners, the presence of racial profiling, poor treatment of customers, overcrowded space, and a lack of diversity within the staff are significant weaknesses that need to be addressed. Improvements in these areas would greatly enhance the overall shopping experience and reputation of the store.
Best KBFKR Reviews
She is really kind !! I love her customer service ♡♡
If you’re a person of color and don’t want to be micromanaged and have your every move watched please stop coming to this store! I’m disappointed as I shop in this store all the time however today I felt targeted. I don’t know if it was because I was dressed down today or if they felt threatened and assumed whatever about my son, a young black man wearing a hoodie and jeans. Either way that was completely unacceptable!!! The gentleman literally followed me and my son to every isle we went to. Though my son needed hair products I told him we would go somewhere else. I refuse to spend my money in a place that blatantly stereotypes me (and my son). We need to stop letting “others” monopolize off of us.
Their customer service is shitty…. They act as if they are privileged…. They watch you every aisle you go down
It took me along time to support this store when I first moved out here. The owners attitude was the same as most store owners toward people of color. She has gotten better. She still hasn't hire any. We are her largest consumers.I've been out here since 2000-01.
If you're looking for synthetic hair, this is the place for you! They have crochet hair, braiding hair, Remy hair, full wigs, wig caps, lace fronts, slick bundles... They also have a decent selection of hair care products.
I will NEVER shop at this store again. I have witnessed the owner's son mistreat women of color on 3 separate occasions! His attitude is disgusting and I will not spend my money there again. I tried to give them an honest chance however 3 strikes and that's it! Do not shop here if you respect yourself!
On the plus side they have a lot of merchandise and you can probably find whatever you're looking for. Beware, it is a small space and overloaded... squeezing though the isles almost felt like I was on a episode of Hoarders. Lbvs. I did find a great wig! Lol! The owners are helpful and very friendly.
I've been going to this beauty supply store since 1988.???????????? But in all seriousness if you're looking for something you will probably find it there and if they don't carry it you know they'll be straight up with you and say no we don't carry that product or we haven't gotten it in yet I'm so happy that they're still around and even though it's crowded I think they need a bigger space I'm not telling you to move I'm just saying you all need a bigger space I highly recommend this place!!!
K Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Mask required
Planning
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Quick visit
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
How to go there
Location
Places
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