Quick Facts About Diva Nails & Spa
Strengths:
1. Variety of services: Diva Nails & Spa offers a wide range of services, including gel, acrylic, dip powder, shellac, and designs, as well as pedicure and wax treatments. This allows customers to choose from a variety of options to meet their nail and spa needs.
2. Knowledgeable and accomplished technicians: According to one comment, the technicians at Diva Nails & Spa are knowledgeable and accomplished. They are willing to go the extra mile to ensure customer satisfaction, regardless of the complexity of the nail set. This suggests that the technicians have the skills and expertise to provide high-quality service to their customers.
3. Polite receptionist and customer service: Another comment mentions that the receptionist and customer service at Diva Nails & Spa are polite. This creates a positive and welcoming environment for customers and helps to improve the overall experience.
4. Availability for last-minute appointments: One customer mentioned that they were able to get an appointment at Diva Nails & Spa last minute before their wedding. The fact that the salon was able to accommodate their request shows flexibility and customer-oriented service.
5. Busy and bustling atmosphere: A comment states that Diva Nails & Spa is always bustling with people. This suggests that the salon is popular and attracts a lot of customers. A busy atmosphere can create a sense of reliability and trust, as it indicates that the salon is popular among customers.
Weaknesses:
1. Understaffed and long wait times: One comment mentions that there was only one technician available at the scheduled appointment time, resulting in a long wait and only one of the customer's daughters being able to get their nails done. This indicates that Diva Nails & Spa may be understaffed, leading to difficulties in accommodating appointments and potentially long wait times.
2. Inconsistent quality: Several comments mention that the quality of the nail services at Diva Nails & Spa is inconsistent. Customers have experienced peeling gel nail polish, cuts on the skin, and messy application of powder. This suggests that there may be a lack of consistency in the skills and training of the technicians, leading to varying results for customers.
3. Lack of acknowledgement and apology: One comment mentions that the salon did not acknowledge or apologize for being unable to accommodate the customer's appointment and only being able to serve one of their daughters. This lack of acknowledgement and apology can leave customers feeling disregarded and unvalued.
4. Additional charges for fixing services: One comment mentions that customers are charged for fixing services if the gel nail polish peels off or raises from the nails. This can be frustrating for customers, as they may expect the salon to take responsibility for any issues with their nail services without charging additional fees.
5. Pedicure service could use improvement: One comment mentions that the pedicure service at Diva Nails & Spa could use improvement, or there may be a need to choose a different package. This suggests that the quality of the pedicure service may not meet the customer's expectations or may not be on par with the other services offered by the salon.
Best KBFKR Reviews
Made an appointment for 3pm for me and my two daughters to get our nails done. By 320 there was only one tech available. Absolutely ridiculous. Only one of my daughters were able to get nails done. I will never go back to this salon. The worst part is they never even acknowledged that they were not able to take the rest of us. Not even an apology.
2nd time I have been and both times my nails have not lasted . This time it was peeling before the 1st week was up. The lady had no idea what she was doing and told me she didn’t need the UV light so only used once at the end. My skin also always gets cut which is frustrating . She had powder all over my skin and was going to leave it I had to ask her to clean it up before leaving. Not worth your money or time, stay away!
The techs are knowledgeable and accomplished, and are more than willing to go the extra mile to ensure your satisfaction (however simple or complex your set may be). They offer gel, acrylic, dip powder, shellac, and designs as well as pedicure and wax treatments. Would definitely recommend making an appointment (especially with Gina!!).
I needed a nail salon to go to last min before my wedding. I called Friday morning and the owner put me in. I am very lucky. I went in I love the environment ery nice, everyone is laughing and conversations were low. I got a girl tech named Kim. I showed her an idea I had saved on my phone and she did that! I loved it. She was careful and very precise. The results were amazing. I'm happy and I recommend to come here. It's definitely worth it.
Always enjoy getting my ???? done here. Always bustling with people...they do take walkins but I recommend making an appointment. Most importantly they do an excellent job.
Very polite receptionist and customer service. Didn't encounter any issues. Received gel Mani and regular pedi. Not exceptional performance, but no complaints either. I'd return. We just Passed through while visiting in laws.
Save your money go else where. every time I’ve gone my gel nail polish peels off. Or raise from my nails. Then when you go to have it fixed they charge you
The experience overall at this location for the first time was more a trial run but a pleasant and relaxing experience for the basic package. I’m anticipating another visit to see about a more detailed experience. Pedicure could use improvement or I’m choosing the wrong package. So be aware but in all good service by Kim for my visit today.
Place Pictures
Diva Nails & Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
Places
Other Places
9. Nice Nails