Quick Facts About CUTE - ICLE, Nails & Spa by Kelly
Strengths:
1. Inviting atmosphere: The comment mentions that the place and staff were inviting, creating a welcoming environment for customers.
2. Availability: The commenter called ahead and was able to get an appointment shortly after, which indicates that the salon is responsive to customer needs and able to accommodate walk-ins.
3. Skillful nail technician: The commenter had their nails done by Liz, who exceeded their expectations and created a better result than the inspiration photos provided. This suggests that the salon has skilled and talented nail technicians.
4. Long-lasting results: Another comment mentions that their manicure and pedicure still looked great even after 3 weeks, indicating the quality and durability of the services provided.
5. Friendly and attentive staff: Several comments mention the friendly and sweet nature of the staff, particularly the nail technicians. One commenter specifically mentioned Cathy's amazing personality and attentiveness, which enhances the overall customer experience.
Weaknesses:
1. Inconsistent nail polish application: One commenter pointed out that the nail polish on their big toe was uneven and not uniform, suggesting that there may be some inconsistencies in the application process.
2. Disappointing massage: Another comment mentioned that the massage during their pedicure was not as good as expected. While the commenter's legs were massaged, their feet were not, which may detract from the overall relaxation and enjoyment of the pedicure experience.
3. Complaints of poor service: One comment mentioned previous complaints and dissatisfaction with the owner's response. This indicates a potential issue with customer service and how complaints are handled by the salon.
4. Lack of attention to detail: A commenter expressed disappointment in the sloppy appearance of their pedicure. This suggests that there may be instances where attention to detail is lacking, resulting in subpar results.
5. Inconsistent quality and busy staff: One commenter had issues with their acrylic nails lifting and not being fixed properly. Additionally, the nail technician seemed to be overwhelmed and multitasking, which may affect the quality of the service provided.
In conclusion, CUTE - ICLE, Nails & Spa by Kelly place has various strengths, including an inviting atmosphere, availability for appointments, skilled nail technicians, long-lasting results, and friendly staff. However, there are also weaknesses, such as inconsistent nail polish application, disappointing massages, complaints about the owner's response to issues, lack of attention to detail, and the potential for inconsistent quality and overwhelmed staff. It is important for the salon to address these weaknesses in order to provide a consistently excellent customer experience.
Best KBFKR Reviews
Place and staff was inviting. I did call ahead before coming in and they said they were able to get me in shortly at the time I called which was nice. I hardly get a manicure but decided so since I’m going on vacation and wanted to do something a little different. My nails were done by Liz. I showed her some inspiration photos but she made my nails look way better than I expected and way better than photos I showed her. So glad with the decision I made and I love them so much!
I've never had to wait at this nail salon. You can basically just walk right in & immediately start the session. They are reasonably priced for a pedicure. We paid for the $50 pedicure which included the hot stones, paraffin wax, exfoliating scrub, & callus remover. The nail polish was not the greatest. On one of my big toes you can see that the tech did not layer the polish evenly & was not uniform. Also, the massage was not the greatest. They lady only massaged my legs & did not massage my feet. The massage on my feet is the thing I look forward to when getting a pedicure.
Manicure and pedicure is still going strong 3 weeks later. Lady was really sweet and did a great job.
I use to go here and I always heard complaints and the owner didn’t even do anything. The workers seem lost and the lady in the front did my nails crocked twice. There are way better nail salons over here go and save yourself from a waste of money
Honestly, very disappointed. Came here with a friend to get pedicures. Her lady started her pedicure probably 10 minutes before mine even got there and they finished them at the same time. Very sloppy and just looks absolutely terrible. Don’t waste your money.
Cathy is amazing! Great personality and always takes her time to make sure I get what I want.
I was greeted as soon as I entered and asked what service I was wanting to have. I was given a variety of colors to select from, which is always a difficult decision to make. I was seated with one nail tech who wrapped my nails to remove the current gel polish that I had on and then I was switched over to Linda or Linna who was great, she stopped multiple times to ask if the nail filing instrument caused my nails any pain, which was very considerate of her and she was really precise when polishing my nails, which I love because when my nails start to grow out the gel polish will still look good. I will be back to see her next time.
Got acrylic nails on Sunday by Wednesday the nails on my left hand were lifted half ways I called them if they could fix them they said yes went in today the gal was busy got my toes done and man I should of checked my toes before leaving, my figure nails weren’t fix because she started doing a full set on someone else so what she did was add bunch of glue to them and left w my nails looking worse w glue all over them
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CUTE - ICLE, Nails & Spa by Kelly Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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