CSL Plasma

+1 786-204-1207

850 Ives Dairy Rd Suite T5, Miami, FL 33179 United States of America

Open Today: -

Quick Facts About CSL Plasma

CSL Plasma, based on the comments provided, has several strengths that contribute to its positive customer experience. Firstly, the staff members are consistently praised for their friendliness and professionalism. From the security guard greeting visitors with a smile to the floor supervisor ensuring a smooth operation, the staff creates a comfortable and welcoming atmosphere for donors. This positive customer service is a significant strength of CSL Plasma as it contributes to a positive overall experience for individuals.

Additionally, the cleanliness of the facility is frequently mentioned as a strength. The comment about being a clean freak and working in the hospitality industry highlights the importance of a clean environment for safety and well-being. The fact that CSL Plasma is described as "spotless" demonstrates their commitment to maintaining a clean and hygienic space. This cleanliness is crucial for a plasma donation center, considering the medical nature of the procedures being conducted.

Another strength of CSL Plasma is the efficient handling of the donation process. Comments mention the staff's ability to take care of donors throughout their visit and ensure their comfort. The mention of providing free Wi-Fi and having a large parking lot also enhances the donor experience, making the process more convenient and enjoyable. Moreover, the advice given to donors about eating a light breakfast and bringing snacks to eat after donation shows that CSL Plasma prioritizes their donors' well-being and provides them with necessary information to make the process smooth.

The comment about some staff members no longer being present indicates a potential weakness of CSL Plasma, which is understaffing. It suggests that the center may not have enough personnel to handle the number of visitors efficiently. Understaffing can lead to longer waiting times and a less satisfactory experience for donors. However, it should be noted that this comment is just one instance, and it is unclear if this issue is a permanent or recurring problem at CSL Plasma.

In terms of weaknesses, one comment mentions a security guard closing the doors before the designated closing time of 7:00 p.m. This incident may imply a lack of organization or miscommunication between staff members. Such occurrences can inconvenience donors who arrive close to closing time, potentially leading to negative experiences. However, it is important to consider that this comment might be an isolated incident and not reflective of the center's standard practices.

Despite these potential weaknesses, the overall sentiment expressed in the comments is overwhelmingly positive. Donors mention feeling great during the entire experience and appreciating the level of efficiency and organization at CSL Plasma. Numerous positive experiences shared by regular donors further support the positive reputation of CSL Plasma. The fact that donors are willing to recommend the center to their family and friends reflects their satisfaction with the overall service provided.

In conclusion, CSL Plasma's strengths lie in its friendly and professional staff, clean environment, and efficient handling of the donation process. These factors contribute to a positive customer experience and create a welcoming atmosphere for donors. While potential weaknesses such as understaffing and occasional incidents of miscommunication are mentioned, they do not significantly detract from the overall positive perception of the center. CSL Plasma appears to be a reputable and reliable place for plasma donation based on the comments provided.

Best KBFKR Reviews

From the moment I walked in the staff made me feel comfortable, the security guard greeted me with a smile and happy attitude, I was worried mainly because I'm a clean freak and having worked in the hospitaly industry all my life I know how important a clean place is to the safety and well being of customers. Let me tell you the place is spotless, everyone is a proffesional it is apparent that they know what they are doing I'm very glad I donated ????

Great customer service, your firt visit you will expend aboit 2 to 3 hrs, the staff is very friendly and take care of you while you are here, drink plenty of water and bring a coat with you, this place have free wifi and the parking lot is big. If you are visit for donation, please eat a ligth breakfast. And bring some snack to eat after the donation.

Excelente servicio al cliente, su primera visita pasará de 2 a 3 horas, el personal es muy amable y lo cuidará mientras esté aquí, beba mucha agua y traiga un abrigo, este lugar tiene wifi gratis y el estacionamiento es grande. Si está de visita por donación, coma un desayuno ligero. Y trae algo de bocadillo para comer después de la donación.

Edit: Sad to not see a couple staff members there anymore after going recently, Dylan and Fabio to name a few. Still a great location but they seem really under staffed.

Honestly when you come to this CSL plasma you need to be patient, the staff here are great and friendly and I've never had a problem with no one. When it comes to getting sticked they're all pretty good, but if I had to choose I would go with Abby. Super friendly, quick and very good at what she does.

They're supposed to take people until 7:00 p.m. according to what they always say now I'm in here at 6:57 and they all ready have the door closed. The security guard should not do any others duty than security.

A great environment and a great staff especially Dylan and Nicole. Yes I would recommend this place to my family and friends.

I wanted to give back, to donate (yet I was naïve to the complexity of what CSL is doing) and now so impressed!

This location is top-notch! Thanks to many reasons, like it's super organized, and I appreciate their level of efficiency.

So a shout out goes to Saul Holt, the floor supervisor, keeping the "flow" rolling and the incredible staff of Phlebotomists and Technicians (also it starts with front desk staff, fast and well educated, even the security guard is friendly, yet keeps the place running smoothly) because it's serious work they all are doing.)

They all make it interesting. I like their medical knowledge and interaction plus some of them are funny, making you feel great during the entire experience.

I've seen them under pressure and even during an electrical outing, the Plasma floor runs smoothly.

I find it relaxing, and rewarding.

Personally I am flattered that I'm healthy enough to do so.

The medications my plasma makes, saves lives. Its a good feeling!

Great customer service. Donor floor is wonderful. Will come again and bring others!!

I have been donating here for the last 2 years and my experience has been nothing short of great! The staff is always very friendly and the atmosphere is always welcoming. The only thing I would say is make sure you drink a lot of water to be hydrated and make the process go quickly. And it can get REALLY busy during some days, especially during the end of the day. So just be patient because they will get to you!