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Chick-fil-A Info
Amenities
Service options
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Curbside pickup
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Delivery
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Takeout
Highlights
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Fast service
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Alcohol
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Beer
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Coffee
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Healthy options
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I've been to dozens of Chick-fil-A's over the years, and was always amazed at the level of customer service which seemed a part of the corporate culture. This location is pretty much the only one I've ever been to where the employees loudly talked to each other, filled up their own drinks ( I stood patiently waiting while a employee filled her own plastic bottle with soda and was ignored by three employees) and basically didn't seem to care about anything.
Of the more than half a dozen who were in uniform, none were friendly, professional, helpful or even close to the usual level of Chick-fil-A service.
I asked for extra pickles and received first an attitude from the employee, who literally clicked her teeth when she realized she had to go around back to fulfill my humble request, and came back with what you can see in the attached photo.
After spending around $20 for a kid's meal and a basic combo for myself, I'd expected better. Nope.
I really don't appreaciate placing an order at the window just to have the other lane cut in front of me to order to a employee. Why can't the attendees pay attention and have them wait. With a new born at home I can't see this being a place for me to get food quickly.
Someone ordered food for me, when I got there they hit the button that said ok make the food. I had to wait 12 minutes for the food. MY CHICKEN WAS COLD, AND MY SALAD WAS MORE ON THE ROTTEN SIDE.
WHAT KIND OF BUSINESS ? I don't know how to upload pictures.
This place, every time I go to look for a meal, accusingly forces me to confirm the order, before even seeing that they are giving me the correct order... I accept it because I understand that there are people who steal it. ... but this month is the second time I come to this place to look for a meal and another person has already taken it (stole it)... so it is clear that what they have in this place is a selection of racial discrimination and it depends on how whoever takes care of you likes you, because she assumes or not that you are a thief... and she gives it to you without confirming the order... because there is no other explanation
The food and atmosphere are fast food good. The service is overwhelming and spectacular . Everyone is super friendly and helpful.
I have never had a bad experience with this brand but this location at Pembroke Lakes Mall is horrendous. The people working there seemed tired and pissed with their job, it isn’t like that at any other restaurant from this chain. My order took forever and I saw how they just didn’t care, I even gave my food away. I would never come back and wouldn’t recommend it to anyone.
Kristen hr director was rude… gave attitude over asking if we could please get whipped cream that was missing from an order… wouldn’t let us get more than two sauces and continued to raise her voice saying “ what do u want “ all the other workers were friendly though.
It is a good place, the service is very good, especially Jason, outstanding to all the costumers, a great spirit of service.
Quick Facts About Chick-fil-A
Today
Opening Hours
| Monday | 10:30 AM - 08:00 PM |
|---|---|
| Tuesday | 10:30 AM - 08:00 PM |
| Wednesday | 10:30 AM - 08:00 PM |
| Thursday | 10:30 AM - 08:00 PM |
| Friday | 10:30 AM - 08:00 PM |
| Saturday | 10:30 AM - 08:00 PM |
| Sunday | Closed |
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