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Chicago Amtrak/Union Station Info
Amenities
Accessibility
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Passenger loading area
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Getting here
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24-hour transit available
Best WLM Reviews
Took the Lake Shore Limited from NYC to Chicago and back. Would not do this again. Union Station Amtrak waiting area is small. I recommend getting there early and get a seat close to your boarding gate. When boarding from this station there wasn't and PA system announcements, may it was broken or Amtrak personnel thought they were loud enough to notify everyone when boarding was taking place. My schedule departure was 9:30PM and it was not an orderly process. Amtrak personnel shouted for certain boarding groups to board first but if you were not close to the gate you would miss this announcement, for some people they were lucky that other passengers pass the announcement the line. I didn't care for the crazy rush to find seats, I was traveling with family totaling 4 persons and no consideration was given for groups to sit together, so it was even man and woman for themselves. Not a great experience.
Used to be a four star but quality of service has fallen off over the past few years. And now it's gotten insanely pricey--$33 Madison to Chicago, one-way. Many trips I've taken lately there's some sort of problem with a bus, or a driver not showing up which leads to a chaotic trip that arrives late. There are some really great drivers who act professionally and there are others don't seem to care. Van Galder trips are just not worth the money anymore
This review is in regard to my driver today on the VanGalder bus from Rockford to Chicago Union station: name Bryan(Brian?). Top of the line in terms of courtesy, care for customers, quality of driving. Other passengers seemed equally pleased with his performance.
The rudest bus driver and office support. The only reason they get 2 instead of 1 is because I did actually get where I was going. Though not without the driver giving a lecture, threatening to leave without me (and other passengers), and shouting aggressively at all the passengers on the bus. The bus didn't even have a destination or direction posted. It's just the perfect way to cap an 18+ hour travel day--NOT.
Some off the outlets don't work to charge phones but other then that better then greyhound! God bless you in Jesus name Amen ???? If it wasn't for van galder I would have missed my visit with my son in Rockford greyhound bus to rockford canceled my bus so now im a new faithful van galder customer twice a week round trip! Thank you ????
I took the bus from Union Station to Madison, WI. The boarding process was super easy, the bus left at a reasonable time. The bus was clean, and had outlets to charge your phone, and both drivers were courteous, friendly and helpful. It was the best economical way to get between the two cities
Wish I could give 1 star!! Our bus was 30 minutes late to it's last pick up stop of the night at O'Hare Chicago... So company was called. Dispatch told us bus would turn around to pick up 12 of us... And be here in 25 more minutes. Well, bus driver refused to turn around. So next call dispatch said in another 1 1/2 hours a bus will be here. Well at 2:30 am they are now saying we have to wait tell 6am.....worst costumer service...continue to lie to us and not give us any options.... Now all rental companies are closed. Honesty is the best answer,..if you don't have an answer get one instead of let people stay stranded for 6 hours.
The driver s awesome. The outlets do not work to charge phones. It is an inconvenience to use Google Map to my destination. The outlet issue was mentioned earlier in one of the comments. Why wasn’t it fixed since someone else raised the issue?
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