1
1
Chiara's Auto Info
Amenities
Offerings
-
Oil change
Amenities
-
Mechanic
Payments
-
Debit cards
-
NFC mobile payments
-
Credit cards
Best WLM Reviews
Dave has always done great work on my Toyota Rav 4 and even took on the huge project of replacing the engine with the same engine from the junk yard when we messed up the original one by overheating it with a coolant leak.
I have seen him many times for service and he has great, reasonable prices.
He’s helped me by answering quick questions, and also has shown me the old parts that he’s replaced and given me some teaching lessons. He showed me how to monitor the engine temperature so I don’t overheat it again. He showed me how brakes work too by demonstrating on the old ones.
Best Auto shop on the east coast!! Dave always has my car driving like it’s brand new!
Horrified my my experience here. Dave and Doug take advantage of women and don’t know how to respect customers. Dave should not be running a business of any kind.
Being a new East Boston resident, I researched where I could have my car evaluated locally before choosing Chiara's Auto. Google would say that they have good reviews, but now I'm learning that you should be wary of any shop that has nearly 100% 5-star reviews. This review is long but the interactions with this shop are important to mention.
I cannot recommend this shop to anyone that needs complex work done to their vehicle which is anything that requires real expertise, the right equipment, and a professional that's willing to work with you throughout the repair. Chiara's might be comparatively inexpensive but, given the effort and money you will need to spend to repair the work they did, you will be much better off going to a specialist to get it done right the first time, who will guarantee the integrity of the work they do. If repair work is insured, and under warranty, if a car repair isn’t done properly, a mechanic is legally obligated to redo the job. Chiara's Auto does not honor their work.
Throughout the repairs, Dave was opaque with solutions to my car's problem and was unwilling to have a calm professional conversation about it. Dave never explained in laymen's terms what the problem is (used technical terms for issues). The employee at AutoZone who did my *free* diagnostic test was surprisingly better at patiently and thoroughly explaining to me the error code, what it meant, and what to evaluate than Chiara's Auto. Dave never mentioned what tests or troubleshooting he conducted, why the problem occurred, or why he chose to do what he did to fix the problem.
Additionally, their customer service is lacking compared to other local auto repair shops I went to after Chiara's Auto. Chiara's Auto has no out-of-office message turned on when they are out of office, do not provide a well-written typed diagnostic report (he hands you a yellow carbon copy receipt that you can barely read) or take pictures of the problem with your vehicle, offer to show you the parts removed from your vehicle or disclose the fee they charge when you pay by credit card. They will also park your car in the street unlocked with the keys inside (with your consent but it's not ideal).
The Situation:
My check engine light came back on after Chiara's Auto repairs and a new error code came up after Chiara's Auto performed repair work. I brought my car to a dealership for a second opinion because Chiara's Auto did not return my voicemail for two weeks. I brought up their diagnostic findings to him. He rudely interrupted me while I was speaking to deny accountability and said something like "There's nothing wrong with the parts that I put in, I have done this before without any issues". Dave asked me if the car is making any noises and I asked him for clarification. He arrogantly said, "I'm not talking about the 5k in repairs your car needs". I never brought my car in to Chiara's Auto for anything other than the issue Dave worked on nor asked him to evaluate anything else in my car. Its unprofessional to make an uneducated judgment on what my car needs. I left the comprehensive diagnostic report from the dealership on the passenger seat in which they diagnosed additional repairs needed, so it's likely that he read that and felt the need to make a denigrating remark.
The same error code came on again on a second time. I dropped my car off and he said he identified a part that needed to be replaced and said "Now don't freak out if the light comes back on again Just come back to me and I'll take a look at it."
The light comes on again a week later. I called him for the third time for this issue. He did not honor anything he previously said nor did he honor the work that he did. He now stated that I needed to go somewhere else, that he did everything he possibly could and doesn't know what the issue is, that my car could be defective, and that there could be a recall issue with my car (there isn't).
Please, please, please do yourself a favor and do not give them your business. If i could do less than 1 star, i would. They are INCREDIBLY rude and overcharge for simple things like oil changes.
Incredibly rude staff who are condescending and incompetent. The person I spoke to claimed to be the owner, so it was particularly surprising that he thought it appropriate to speak to clients the way he did. Give your business to literally anyone else. Chiara’s is trash.
My AC was not working so I brought the car to Chiara's. They fixed it at an extremely reasonable price and had it back to me within a day! I also asked them to check on my oil which I thought was leaking. Dave told me it was a slow drip, expensive to fix and not urgent at this point. He also said I could bring the car back every 1000 miles or so and he'll let me know when it becomes an issue I need to fix. I couldn't be happier with the service here and will definitely be coming back with any future car troubles, as well as recommending to friends.
Dave is highly skilled, knowledgeable, and honest. I have been bringing our 12+ year old Subaru here for the past two years and he always manages to fix the issue(s) quickly and efficiently and not charge an arm and a leg. I highly recommend Chiara’s!
Quick Facts About Chiara's Auto
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
How to go there
Location
Places