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Casiano's Italian Specialties Info
Amenities
Service options
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Takeout
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Dine-in
Popular for
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Lunch
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Solo dining
Accessibility
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Wheelchair accessible entrance
Offerings
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Coffee
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Comfort food
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Quick bite
Dining options
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Lunch
Atmosphere
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Casual
Crowd
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Tourists
Payments
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Credit cards
Children
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Good for kids
Best WLM Reviews
Disappointing experience. Menu board processed the order even though the items were not available. Refund process convoluted and time consuming online process. No clue when refund will be processed. If the order process is the same at other places in the food court, don't eat here.
Don't eat here... cost me $20 for a salami sandwich and it basically had one slice of salami. Least fufulling sandwhich I've ever eaten in my life. The wait was also ridiculously long, it took the people working there 20 mins to get to my order. There were others waiting as well and there was no sense of urgency to help them
Attitude from workers. We made an order and paid online. They didn’t complete the order and made us go through a long refund process. No customer service help. Just because they wanted to turn off the breakfast grill. It was strange how poor the system and people working here did. Almost funny how bad. But it’s the airport where they have a captive audience so makes sense.
I should have checked reviews. Same experience as others- a couple slices of prosciutto for $16.73 with tax
This place is a scam. They don't disable menu items when they're out of supplies, such as pastrami. In order to get a refund you have to apply online and wait a week. What a joke of an establishment to charge $20 for a sandwich.
I wish there was a 0 star rating. The service was despicable. It took me over 20 minutes to get the wrong sandwich. I did get to see two other customers complain about how long it took to get the wrong sandwich so at least I was entertained. I’ve never seen a human move more slowly. They made 1 sandwich before mine. Ten minutes per to put 2 slices of deli meat and 2 slices of cheese onto a loaf of bread is absurd. When the “fixed” my sandwich they didn’t toast it so after 35 minutes I got a $16 sandwich on stale bread with MAYBE 2 slices of turkey. Get something packaged. Total garbage this place.
The turkey sandwich with 2 sides is a pretty solid deal - considering you're paying an airport premium. Sandwich was good. You can watch them work on orders and you can generally tell they care about doing it right. Wish they had roast beef though.
One thing to note is that they may just leave your order on the far left of the counter, while sometimes they call out and hand off on the right - can get confusing if you're waiting for your name to be called like some others.
Ridiculously complex ordering process that requires customers to scan a QR code, and then order through a website, even while standing right in front of the counter. In general, the QR code technology can be very useful in many ways, but this is a perfect example of technology run amok. Nonetheless, at first this place at least seemed like a respectable deli, even though it was in an airport food court, which in itself is a red flag. So, against my better judgment I ordered a prosciutto sandwich with extra prosciutto, already assuming that I would overpay for a meager portion. The sandwich wound up costing me well over $27, and barely had any prosciutto or pesto on it. The bread was stale. It was also very unclear on the app whether the restaurant even served drinks or not, so I initially just assumed I had to order a drink at a different kiosk. When I was waiting for my order with the 15 or so other confused customers, I saw the server pass drinking cups to several other people with their own orders. I then inquired about how to get a drink, myself. At this point I was unsure whether the drink was included with the sandwich or not (another big joke in hindsight at an airport food court). The server asked me if I had ordered one through the app and I told him that I wasn't sure if I had. I said maybe I had with the order. He then goes and checks his computer, and sees that I had in fact not ordered a drink, and rather officiously proceeds to inform me that I can get a drink only if I pay for it. I then overheard the server making a snarky remark to his coworker that I had just lied to his face. In fact, I was really just confused at the unnecessarily convoluted process of ordering food and drink at this counter. Once I had finally managed to order the drink through the app, the server eventually hands me the cup, and very rudely gestures me to a soda fountain all the way on the other side of the food court to fill it. All in all I paid an additional $4 for a fountain soda that I had to fill myself, only to find out after the fact that the soda fountain was already out of most of its selections anyway. This place is an epic failure and should be avoided at all costs. You will get much better food and service eating the free pretzels on the airplane. You will also save yourself about $30 and a whole lot of hassle.
Quick Facts About Casiano's Italian Specialties
Today
Opening Hours
| Monday | 11:30 AM - 11:30 PM |
|---|---|
| Tuesday | 11:30 AM - 11:30 PM |
| Wednesday | 11:30 AM - 11:30 PM |
| Thursday | 11:30 AM - 11:30 PM |
| Friday | 11:30 AM - 11:30 PM |
| Saturday | 11:30 AM - 11:30 PM |
| Sunday | 11:30 AM - 11:30 PM |
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