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CarsArrive Auto Relocation Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best WLM Reviews
I bought a new BMW x5 from AutoNation and they used CarsArrive to ship my truck. It was supposed to arrive in 5-7 days. Not only did it take 3 WEEKS to arrive, I found out the reason it took so long is because they damaged the truck from their car trailer breaking and damaging the roof of the truck, deep red scratches in my sunroof glass and they damaged the paint. They sent it to a body shop and tried to cover it up but didn't replace the sunroof glass and didn't seal the sharkfin back properly resulting in moisture getting in and damaging my GPS and communication unit in the roof so now multiple systems don't work. The paint job they tried to do is b+ as you can see sand marks in the paint. The dealership told me it was CarsArrive fault and did an insurance claim. I have been calling CarsArrive and their representative has been blowing me off ever since I told them who I was. If they damage your vehicle they will NOT do a good job making it right. The people are a holes and don't care. Use them at your own risk!!!!!
Transporters beware!!!
these guys don't want to pay there Transporters nothing. and they even lower there prices on Friday hoping you will be desperate over the weekend and book one of there units. Customer service is also a joke.. good luck getting them on the phone
If you're a dealer, don't use. Seems all the high 5-star reviews are consumers. Stick with Central dispatch.
A+ Experience and this is coming from a natural skeptic. I found the vehicle I wanted to purchase on the East Coast. I live in Texas. I sorted through lots of potential Auto Transport companies but reviews as typical were all over the place. I understood that each customers experience is real according to their circumstance and natural disposition. I figured I would give a dealership a call to check who they shipped cars through. I spoke to a salesman at our closet Auto Nation Inc Dealership the largest car dealership group in the U.S. He told me CarsArrive as a good carrier because that's the company that coordinate shipping their vehicles. I spoke to a awesome sale rep at CarsArrive and days later an awesome customer service rep based in their Arizona office. They eased my mind about shipping my vehicle. I scheduled delivery and the vehicle arrived 2 days early in great shape without any issues. The truck driver was also awesome. I would highly recommend CarsArrive. Special Thanks to C&V.
As i needed to ship my car from Colorado to Los Angeles there were a TON of companies to choose from. I am so glad i chose CarsArrive. Their customer service was simply 5 stars. Every time i contacted their customer service or sales teams they were always available and nailed the service perfectly. After submitting payment we had a company scheduled to pick up the car within 24 hours. They arrive early and delivered a day early. We couldn't have been more pleased. The car was delivered to a very busy LA area and the driver took my son with him in the delivery truck to find a suitable 'delivery' spot with enough room to unload. If i ever need to move another vehicle, this is the only company i'd consider. For this large of a move, the effort it took me was simply comical and so easy! They did everything for me and delivered on every commitment they made. Super customer service and availability to answer questions.
Did a great job for me. After comparing several carriers, I found CarsArrive to have a very good price and commitment to getting our car shipped. Pickup went as expected, delivery was earlier than scheduled, communication was consistent, price was very good. Car arrived fine with no concerns. Highly recommended.
I had truly the best service from CarsArrive. The entire team was professional, personable, and helpful.
A very special shout out to Joseph Duran who guided me through every step during the move. He educated me on the variety of options CarsArrive has for shipping my car, made the agreement process super easy, kept in contact with me, followed up immediately with answers to my questions, and called me after I received my car to make sure all went well. That is the real mark of great customer service. I highly recommend CarsArrive for shipping your car.
Kim Rocke
Moved from CA to IN
Absolutely wonderful organization to work with. I was kept abreast of every detail and everything that was promised was delivered. Driver was courteous and professional as well. Received actual PHONE CALLS to let me know what to expect and when. Aaron was so very helpful and accessible. I haven't experienced customer service on that level in a long time. And - car arrived perfectly as well. Definitely recommend CarsArrive.
Quick Facts About CarsArrive Auto Relocation
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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