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Captain Jay's Fish and Chicken Info
Amenities
Service options
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Outdoor seating
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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High chairs
Parking
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Free parking lot
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Parking
Pets
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Dogs allowed outside
Best WLM Reviews
Ordered a large okra and a 10 piece whole wings the okra was maybe a cup and the wings are so small I think wing dings are bigger I won't come back to this location it's not the first time so almost $20 for maybe $8 worth the food.
I spent $75 dollars and deeply regret it - I knew better. First, I called to place my order so I could give specifications such as two fries as a sides and all food cooked well-done since online wouldn’t allow it. I quickly got off the phone because the manager didn’t know about the specials being offered online. Not sure if that’s completely her fault especially when multiple platforms are listing prices. So I ended up placing the order online, then I called and clarified I wanted two large fries with my order and ALL my food cooked well-done. The chicken was the only thing that was crispy. They only gave one large fry and thankfully we did catch that before leaving. The okra was complete mush, the fish was super soft. All my food was clearly rushed out. This was an online order (not drive thru) so I don’t understand why the food couldn’t be cooked as requested. Especially for $75 dollars. They were not busy so again I don’t understand why the food could not be cooked as requested no one likes soft fried seafood or OKRA! Also, just be aware the family size okra is served in a large size container.
Computer problems led to a 45 minute wait for some very mediocre deep fried food. Batter on the fish was crisp but relatively flavorless. Hushpuppies were ok. I paid for a combo but when I got home there was no coleslaw in the bag. The deepfried cod was dry and mealy. We will not be back.
Stopped in last night with the wife for the first time, I had the 15 piece buffalo wing dings which the cashier kindly made a combo for $2 more and wife had the 10 shrimp combo. Both of our meals looked great and came with a very generous portion of fries, the wing dings were meaty & delicious and the wife loved the batter on the shrimp -we both thought the fries were tasty so we proceeded to eat everything because our inner fat kids demanded it. Overall the staff was was friendly, accommodating & entertaining going back and forth with each other like family or siblings. We definitely enjoyed our first time here and will look forward to our next visit.
Been here a handful of times and overall we're very happy with the food and service.
I'm writing this review specifically about this past Christmas Eve.
We had food catered from another restaurant and some of it just wasn't what we wanted, so we ran up here for some chicken, to make up for what we couldn't use. We ordered 50 wings, and even though they were absolutely slammed with giant orders, they took care of us and the wait wasn't even that long. Much quicker than I expected with how busy they were. Seriously appreciate all the staffs hard work.
First time here. Girls working were pleasant and helpful. Ordered perch & shrimp combo meal. Everything was quite good & filling. Good value. Only issue was dining experience. I prefer dining in while food is hot, but restaurant is really set up for take out. Food came in take out container with only cheap plastic fork that broke while eating. Sauces were all in packets instead of bottles. I know it's "fast food", but having a little more dine in friendly would bring me back more often, as I live several miles away.
New Captain Jay's location. Had the shrimp, chicken and the mac and cheese. The mac and cheese wasn't very hot when I got it, but the noodles were al dente and had good flavor. The shrimp and chicken was very hot and good. The restaurant didn't remove the bar from the previous restaurant, which made the layout a little strange, but it was clean. Quick service, the order only took about 8 to 10 minutes. I'll try it again once they are a little more established to make sure they keep up the quality.
So....I ordered online then went to pick up my order. When I went in, there was a lady in front of me, at the counter, having trouble, it appeared, with her credit card. After 5 minutes, I asked if I could just pick up my order that was sitting on the counter under the heating lights. The cashier just said one moment. Then, another 5 minutes passed, and I asked the drive-thru cashier if she could close my containers and pack up my order. Then she picked up my box of shrimps and went in the back for another 3-4 minutes, and I'm beyond smoking hot at this point. Finally, she strolled out from the back, with a new order of shrimp, packed up my order, she saw that the shrimp box wasn't closing due to the broken tab, but did she get another box??? Noooo, that would have been too much like right. So finally, I got my order, and the front cashier had just finished with the person who was standing there with the credit card issue. She apologized when I took my bag to leave.
1ST OFF, WHY WOULDN'T YOU HAVE SIMPLY TOLD THE LADY TO HOLD ON 1 SEC, WHILE SHE BAGGED AND HANDED ME THE ORDER THAT WAS ACTUALLY ALREADY PAID FOR??? Everyone there seemed to be going in slow motion, like customers don't have other things to do. Had I not ordered online and paid already, I would have left. Apparently, how to prioritize and problem solve to maintain good customer service in the midst of a problem wasn't anything they taught during training. It was just common sense to me, but oh well. I'll never go back. Then hard cold food was my grand prize to present to my family for dinner. $#@%*!!!!!!
Quick Facts About Captain Jay's Fish and Chicken
Today
Opening Hours
| Monday | 10:30 AM - 11:30 PM |
|---|---|
| Tuesday | 10:30 AM - 11:30 PM |
| Wednesday | 10:30 AM - 11:30 PM |
| Thursday | 10:30 AM - 11:30 PM |
| Friday | 10:30 AM - 11:30 PM |
| Saturday | 10:30 AM - 11:30 PM |
| Sunday | 11:00 AM - 11:00 PM |
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