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Cafe Rio Fresh Modern Mexican Info
Amenities
Service options
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Outdoor seating
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Delivery
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Healthy options
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Late-night food
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
This is the worst Café Rio I have ever been too! The staff hardly speaks English so I have to repeat myself multiple times. On more than 1 occasion they have double charged my card for food I didn't order and then refused to refund the money but did give me a free meal card. My last trip on 5/29 the lids were not on the salsa with my chips and queso order spilled all over in the bag and when I took the bag out not noticing it spilled in the bag went all over my furniture. This store is horrible and I will NEVER go here again!
Update 7-9-23
Decided to give them another shot. Nothing has changed. I had a curbside order however no one ever came out after I let them know I was "here". I walk in and the same employee that gave me attitude in the past was at the counter. (He is a young man, tall with black hair. ) When he greeted me he said "what" I replied with I have a curbside order. He gets my order and hands it to me and smirks. I can tell he recognized me and had the poorest attitude, once again. On top of that the piece of lettuce that was on top of my enchiladas was disgusting. Don't spend your money here, they don't deserve a dime.
Update: Cafe Rio responded to this review and asked me to email them to help resolve this issue however like another review they didn't respond to my email. It looks like they want the illusion that they care and want to make it right to the review viewers however they could care less. This is exactly how the staff acts as well so it makes perfect sense that they didn't communicate back. I will not be going back to this location nor while I ever recommend anyone else going.
Hey Cafe Rio,
You didn't respond to my email however you had time to respond to the review to look like you actually care however that is a lie!
This is not how you treat people or run a business.
The food was good however the staff is an issue. They are rude and don't make you feel welcome, for some reason have an attitude problem for no apparent reason. If you ask questions they act annoyed and want to rush you out of the line. This place is just a few minutes from my house which is convenient however the horrible customer service and blatant disrespect makes me not want to go back. It's unfortunate. The last 3 times I've been here which have been in the last 2 weeks I experienced the same disrespectful employees. It's hard to want to spend money at a restaurant with employees who clearly get annoyed right when you walk in the door. I'm sure they pick and choose who they want to have an attitude with which makes it even worse.
Hello, they should train the staff better and the protein portions should be more generous. We ordered a sweet pork tortilla and they put very little protein in it, just like some enchiladas! one comes to eat and pays for a meal not so that they give me a taste of just a little and I still have to pay
Araceli, host 195, was very rude. I ask for a cup of water and she said they only sell water bottles. She completely lied to me. My son pointed out that there are water cups right there. Please remove her from front register she should no be interacting with customer.
Order: 5/29/24 @4:23PM
I went in Sunday the 7th at around 9pm, there were 3 employee on the line and all 3 had the worst attitude. I ordered the new bowls which to my understanding from a friend that works in cafe rio as well comes with the fajitas when i noticed the caller didnt put them on i asked him to and both bowls got 3 fajitas y ya not even half. Later the week i went to my go to location in Sandy got the exact same thing and realized not only did i get less than half on the fajitas but from what it seems i didn't get the corn that comes on the bowl and they charged me for he dressing that apparently already comes with the bowl and the person on expo who looked to be the manager still had the nerve to roll her eyes when i asked her for the dressing. Overall it was a horrible experience, Cafe Rio is not what it use to be and the food isn't what it use to be either since they no longer cook it in their kitchen.
The Most Horrible Place I Have Ever Had !! Charged me 15.00 for a Quesadilla no chess no lettuce whole order was missing stuff ????
Oh this Cafe Rio made our day! After bad experiences with the West Valley and West Jordan locations, this Cafe Rio was on point! Food was ready by the time I got there, clean restaurant, friendly staff. Is that too hard to accomplish? I mean after all, the consumer is who keeps a company running, not just the franchise owner. For the first time in a long time we got exactly what we ordered. Thanks for a great experience!
The employees didn't know much about the new products (food) offered. When there was a problem with their computer system processing the coupons on my app they had no idea what to do. Zero attempt to make it right or offer anything. Just too bad. My order was over $70 for 6 people.
Quick Facts About Cafe Rio Fresh Modern Mexican
Today
Opening Hours
| Monday | 10:30 AM - 10:00 PM |
|---|---|
| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 11:00 PM |
| Friday | 10:30 AM - 11:00 PM |
| Saturday | 10:30 AM - 11:00 PM |
| Sunday | 10:30 AM - 10:00 PM |
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