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Burger King Info
Amenities
Service options
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
Offerings
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Coffee
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
Atmosphere
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Casual
Payments
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Credit cards
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NFC mobile payments
Children
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Good for kids
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Kids' menu
Best WLM Reviews
I ordered the meal through kiosk at around 21:30. Maybe it is because close to 22:00 when the shop closes, the man who noticed my order looked a bit upset. When he was filling the drink, he at the same time joking around with co-worker in the kitchen about “spitting in the drink”. Even though he is not speaking toward me, this is not the message I want hear from people who is preparing my food.
I just want to have a warm meal before my long haul flight.I did not have many options to choose at that time in O’Hare airport. Probably this is too much to ask. Sharing my experience here if you order here, maybe look closer while they preparing your food.
If I could give them a Zero! Terrible food and terrible staffs. Ordered a burger, got an overcooked one and taste bitter. I brought it back to the staffs. No Apologize! She yelled to me with her bitter face, just like the overcooked burger, saying the burger comes from the machine. Sounds like they have no control to their cooking machine and it is none of their businesses. Then she asked my order number and name to check in their system. No records found. She spoke to me loundly all the time and showed no respect to a customer. Then another bitter face woman came asked my payment information and said how can I get my refund. No apologize from this lady as well! I said no, I just want another one, normally cooked one. She said nothing and just made another one for me. She handed the burger to me without saying a single word like I'm just a machine standing out there. The funny thing is the second burger is no surprisingly overcooked again! Yes, all are from the machine. So all need to be overcooked. That makes sense.
! What a burger king here! How they train their staffs here and the quality control here is a joke. See the pic of the second burger. If you think this looks normal, you definitely not taste them. DON'T ORDER FROM HERE!
I don’t know who was running the place at 10:15 am on 9/30 but they were quick, communicative, and really good. I got my food fast with the right stuff. All around good stuff.
I don’t have less star to rate anymore. They do have shakes but they won’t offer you to customers but staff will consume it. Worst service I waited for 15 minutes in front of the counter after they told register is not working but actually it’s working. Kiosk doesn’t have any customization to order.
Staff are careless about the people. They won’t even respond properly. Worst service ever I experienced that in airports.
Wish I could give it 0 stars, appalling service, 10 people working only one taking orders and one making burgers. Failed to let people know that they were running low on beef, so many people have paid and are being left with unfulfilled orders. On top of this a ridiculous wait time, worst food experience ever, I understand an airport isn't the easiest place to serve but it was shocking from top to bottom, awful, abhorrent, I'm running out of ways to describe what a shocking experience this truly was.
On top of this, they were unable to fulfil our order properly, and instead of telling us they lied and said it was correct. Furthermore the chips were cold. As you can see in the picture a single burger when a double was ordered, no offer of other items, absolute shambles. Glad I'll never be coming again, but would expect a refund on the unfulfilled order after being lied to my face about it three times.
I was #32. 26 orders were left on the counter by customers who needed to catch international flights. One employee in uniform. 2 out of uniform on the job training. The kiosk provided no receipt, just a #32. A man walked up after I ordered and said I waited 15 minutes, and I didn’t have my ticket. The register employee gave him whatever he said he placed on the kiosk. My whopper missing ingredients was not more important than catching my international flight.
Girl at the register was so rude, didn’t greet me after Ignoring me for 2 minutes and when she came up she just waved her fingers at me to get me to start talking. Couldn’t even get her name because her name tag was flipped to the back. She was young-ish and had a lot of tattoos
I am flying to Copenhagen on a red eye and I was really really hungry since I have been traveling all day and only had breakfast. Tried to eat dinner here but they were out of everything. They had no burgers. They had no chicken sandwiches. The only thing they had was chicken McNuggets. At the late hour there is no other food options at Chicago O’Hare terminal 5 but there are lots of flights leaving late in the evening for Europe. They are missing out on a business opportunity here. They should stay open longer and have plenty of stock to serve the late flights to Europe. Lots of complaints in previous reviews about them closing too early and running out of things. They have self service kiosks but I have never seen them in use and I have been here frequently the last couple of Months.
Quick Facts About Burger King
Today
Opening Hours
| Monday | 05:00 AM - 10:00 PM |
|---|---|
| Tuesday | 05:00 AM - 10:00 PM |
| Wednesday | 05:00 AM - 10:00 PM |
| Thursday | 05:00 AM - 10:00 PM |
| Friday | 05:00 AM - 10:00 PM |
| Saturday | 05:00 AM - 10:00 PM |
| Sunday | 05:00 AM - 10:00 PM |
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