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Buffalo Wild Wings Info
Amenities
Service options
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Outdoor seating
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Curbside pickup
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
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Sports
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Cocktails
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Comfort food
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Happy hour drinks
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Happy hour food
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Hard liquor
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Late-night food
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Quick bite
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Vegetarian options
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Wine
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Bar onsite
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Restroom
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Wi-Fi
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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LGBTQ+ friendly
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Pets
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Dogs allowed outside
Other
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LGBTQ+ friendly
Best WLM Reviews
( Update to the review ) the server changed the tip. She added her self a 35% tip. On top of all the issues smh. Called my credit card company and will call the store manager. This place is a joke.
Ok so….ummmmm save your money. Don’t come here till they fix the problem they have with service.
Came in with the family and waited over 12 minutes in the host desk and no one approached us to help us out. The restaurant wasn’t even at 20% capacity, servers would walk by us and not guide us to a table. Well after eating 12 minutes a young lady came and asked how many (we were the only four waiting) we told her and she pointed to a table. We sat down and the server came to take the order, and her smell of weed was all over her. Anyways took the order went outside the restaurant and came back 10 mins later. Order the food plus pretzel bites. Food came in but the pretzel bites didn’t make it to us. I waited about 25 minuted and asked the lady for the pretzel and she went to check. She came back and told us that the cook burnt them ???? and that she was bringing new ones. Well I think she forgot. I asked the manager for the check and by the time I got the check the new pretzels came to the table. At that time I didn’t want them and asked to be removed off the ticket. They took it off.
The staff needs training. NEEDS TRAINING!
Corporate needs to come in and train the staff.
Food is ok for a place like this. I mean, it’s finger food. But be ready for some really bad service. Try to avoid this place.
I came with my boyfriend for dinner around 7ish pm 4/19/24 and we very disappointed. When we arrived we felt highly uncomfortable because the host was ignoring us, he saw us standing there for a good 6 min (mind you it’s not busy) and not say anything, then went to take an order with another table (the people who were in the table even told him to acknowledge us first before starting their order). He came with an attitude and we noticed but decided to ignore it. After being seated we got a server who was kind but is completely clueless her name is Karima. We ordered 20 wings with a side of large fries two drinks and two waters. We got the wings within 15 min but decided to wait until we got our fries to start eating, 10 min pass still waiting on our fries and the water that we asked. 15 min pass and the table that arrived 5 min after us got their order and we saw they had fries while we were still waiting. 10 more min so we asked Karima, which honestly is ridiculous because as a server if you don’t see a customer eating it’s common sense to check up if everything is ok, she didn’t. Another couple minutes pass so we tell her we want this to go because we were upset that we still hadn’t gotten our fries when there’s clearly fries for everyone else. She brings us the containers for our wings and then brings a little box of fries… . We originally ordered a large but she said she didn’t hear that even though we clearly said large fries with a side of ranch. All that time we were waiting for a small amount of fries. Also we didn’t get our water until we left. As you can see we didn’t even finish our drink’s because we were waiting on damn fries for an hour. This place needs better training or better workers because waiting an hour for our fries which she also got the wrong size is insane, and the hosts ignoring you when you enter is lame and rude. Not sure when this will change but it’s clear they don’t care for what I see in the reviews.
I’m gonna start out by saying DO NOT COME HERE!!!! The wait was over one hour long for our food to come out, after asking why one appetizer is taking over an hour, we were informed how there is ONE chef. After finally receiving our food it was cold and get this, THE MOZZARELLA STICKS CAME WITHOUT MOZZARELLA… I would not recommend coming here
Service is conducted by a bunch of kids. They have the hostes but seem not to know what her job is (to welcome seating the guests). She makes us wait for 5 minutes, while they are plenty of empty tables, and when we ask why she didn't seat us, her answer was "I am waiting for the server to be ready! - Ready for what?? The server is taking the order on one of the tables.
She just stands doing nothing by the hostess counter!
Food is taking almost an hour to come out!
Charged us an extra dollar for wedges fries, but it comes as regular skinny fries.
Overall experience, I will give maybe 2 at the most!!
So disappointed!!
Complaint about Poor Service and Cleanliness at Buffalo Wild Wings
To whom ever it may concern
My husband and I recently visited your Buffalo Wild Wings location on Friday, May 24, 2024. As avid fans of your establishment, we were excited to dine at your restaurant, especially since it was conveniently located near our hotel. However, our experience was far from satisfactory, and I feel compelled to bring several issues to your attention.
Upon our arrival, we were dismayed to find the restaurant in a state of disarray. The cleanliness of the establishment was severely lacking, which was immediately noticeable upon opening the door. Despite my husband's suggestion to sit at the bar, I adamantly refused due to the uncleanliness.
After relocating to another table, we encountered further disappointment when our server completely ignored us. Despite our attempts to flag down a server, it wasn't until my husband approached one that we received any attention. We were informed that the section was closed and instructed to return to the front and wait for a hostess.
At the bar, the young lady working May 25, 2024 night shift before closing displayed appalling rudeness. She failed to acknowledge our presence and instead proceeded to the kitchen without a word. Frustrated by the lack of service, my husband ventured to the kitchen to inquire about staffing. Recognizing the futility of the situation, I suggested we return to the front and wait as instructed.
Unfortunately, even this proved to be a futile exercise, as we waited for over 10 minutes without any acknowledgment from the staff. Despite observing numerous workers passing by, no one took the initiative to assist us. It became abundantly clear that our patronage was not valued, and the level of customer service we experienced was abysmal.
Furthermore, the absence of a manager or supervisor on site was concerning, especially given the evident issues with cleanliness and service. It is disheartening to see such disregard for customer satisfaction and basic hygiene standards.
After reflecting on our experience and reading reviews of your establishment, it is apparent that our decision to leave was the most prudent course of action. I implore you to address these issues promptly to prevent further dissatisfaction among your patrons.
In conclusion, I hope that our feedback serves as a catalyst for improvement within your establishment. We genuinely enjoy dining at Buffalo Wild Wings and would like to continue doing so in the future, provided that the necessary changes are made to ensure a positive dining experience.
Thank you for your attention to this matter.
Sincerely,
Jennifer
We came to this location at college point NY, nobody approached us or even look at us. We stopped a waitress who said her name is “Elizabeth” (cuz nobody has a name tag on) and ask her if we can be seated, she said no and told us to wait by the door for 15mins since there are only two servers. I asked her again that can we get seated 1st then wait for them to server. She said no because it will be the same thing then she left. So we waited and after 15mins there is still nobody showing up to help us. More and more customers came in and standing behind us but the servers just kept ignoring us. This is my first time ever coming to Buffalo Wild Wings and the experience is just speechless. Will never recommend this place to anyone or come back again.
Karima was outstanding she was on point. Very nice young lady. As for the manager I cannot say the same for him. I complaint 4/5 times about the place being cold. My daughter sat on our table shaking. The manager needs some training in the customer service department. He could of shown face and at least apologized. The food was salty as heck. The wings were horrible dry as can be and I bet the bill will be insane. This place needs to gets new manager. Because the one that it has now had no experience what’s so ever. This is how horrible the wings we’re look. You can tell there hard and dry. Our food was nasty and cold .
We got seated to our seat quickly by the hostess but when we got there the server/bartender for that area gave our hostess an attitude and wanted to put us in another area of the restaurant. The hostess kept us in that area despite the conflict with the bartender/server. We then had another server come to us and she didn’t state her name and but welcomed us with “are ya ready to order.” We made our order and was disappointed to find out the flavored wings we wanted they didn’t have that flavor anymore for the night which was odd to us. So we selected another flavor. We made our drinks order as well. We received our meal order before even getting water or our drinks. The food came out and it was slightly cold. We asked if they can reheat the fries and our server had an attitude. I ate my wings but the fries never came back out and I was thirsty but the water still didn’t come out. We finally got our drinks, we purchased, when we were basically done with our wings but my date couldn’t eat her wings cuz it was cold and soft. Our purchased drinks weren’t what we ordered and tasted more like soda than what we asked for. Then we finally got our water possibly 3 minutes before the bill came. The water was the best part of our time there. When our server came with the bill she kept the fries, that we didn’t get back, on our bill and she kept the drinks on the bill which she took away that we didn’t drink. When I explained to her that those items were still on the bill, we were welcomed again with attitude. It was truly a bad experience and I doubt I ever return back to that location.
Quick Facts About Buffalo Wild Wings
Today
Opening Hours
| Monday | 11:00 AM - 12:00 AM |
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| Tuesday | 11:00 AM - 12:00 AM |
| Wednesday | 11:00 AM - 12:00 AM |
| Thursday | 11:00 AM - 12:00 AM |
| Friday | 11:00 AM - 01:00 AM |
| Saturday | 11:00 AM - 01:00 AM |
| Sunday | 11:00 AM - 12:00 AM |
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