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Brown's Automotive Services Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Mechanic
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Other
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LGBTQ+ friendly
Best WLM Reviews
I was fooled by the reviews(which are older) and had the worst experience with this "business"!!!
My vehicle is a VW 4wd vanagon syncro which are fairly rare and have hard to find parts. It had an issue with a lack of power so i drove it over an hour to browns thinking i'd get it fixed up quickly and on my way. Dropping it off turned into a 6month on going nightmare that i'm still having migranes over. I gave them the benefit of the doubt every step of the way but they still found a way to dissapoint. Here are some of the things i experienced and hope it serves as a warning to you before taking you valuable vehicle to this establishment.
- They will leave your vehicle in a dirtier state that how you brought it in
- Their communication was horrendous, i had to be the one to call everytime to check on the condition of the vehicle even when i was promised a call back over and over again.
- The shop was using a contracted mechanic(freddy) to work on my vehicle. Since he was inconsistant and would not report his work to the service tech (vanessa), i had to be in direct contact with the mechanic over the phone to know what was going on with my van. During this 2month ordeal he was condescending, uncommunicative, rude, and an overall unpleasant individual to correspond with.
- They would over promise saying that the van is all finished and i would make an hours drive to the shop and be dissapointed by its performance. This would happened over three times until i was fed up and took my van back after over 2 months in their possession with minimal improvements. When i took possesion back there were wires hanging in the dash and in the engine bay which were previously connected. The idle to the vehicle was also much higher due to the mechanic fiddling with the idle control unit when had nothing to do with the main issue. Later costing me $500 to buy a new one.
- On one of my visits i mentioned to them that my gas guage had stopped working since i dropped it off. They then proccedded to gas light me into thinking i brought it in that way. Come to find out later the mechanic had left ground wires disconnected when cleaning them and i had to personally reconnect them in order to get my guage working again.
-I finally took my van to a more respectable shop and they had me in and out in under a week with my van running in tip top shape. The issue ended up being a clogged fuel filter :(
I later found that one of the parts that i had on the vehicle was missing. The mechanic took it off but never returned it to me. I made browns aware of this and the mechanic confirmed he one for me but after 6months of going and back and forth over text and calling, i still have not recieved my part back nor will they reimburse it.
Please beware before bringing your valuable and precious vehicle into the hands of this establishment. I write this review so i can finally be rid of this headache and as the warning i wished i had before taking it here. It should also serve as constructive critism to browns and how they treat their customers. How they respond to this will show their colors.
I bought a bus from Danny and Vanessa. They met me on the price and made it very easy to do business. It was a fun experience, and I look forward to doing more business with them. Stop on by and find some treasures!
I’ve had my 65 Aircooled Beatle for almost 17 years now. I blew the motor right when I moved to KC. Terrible timing! I found Browns and had them rebuild my 1600 single port. I know it’s just a single, but it’s the strongest running motor I’ve had in it since I’ve owned this car. It’s 100% an everyday driver. I also pull a camper with it and make frequent trips to the mountains in it. Couldn’t be happier. Thanks you guys. ????✌????☮️
⚠️ WARNING ⚠️ You will save money time and yourself a headache just going to a real specialist on the West coast. Their contractors only know what they read on the internet while working on the damn thing guessing half the time, your likely to do better work and know more about your van. Horrific communication, extremely rude, and unprofessional. Left with more problems. Reason the shop looks like a VW graveyard with walking dead employees on god knows what unable to make clean sentences, irequested missing parts many times with no result other than blamed for taking tools, which would be on them if they left in the van, I asked to specify what they are missing, with out answer they disconnected the line. nothing was left or found in the van. I'm still missing my part no issue was fixed and paid to get my van back with more issues and a very unpleasant experience.
I am so glad we found Brown's. The whole crew is awesome! They took very special care of our sweet Ruby (1969 VW bug). Very reasonably priced! Loved the place. Ruby will be coming back for another visit when its time for her next checkup!
Excellent service on my 78 Super Beetle. Danny and his crew fixed things on my beetle that other mechanics could not. Reasonable price and good communication. He will be the only one to work on my VW in the future.
1st visit. Meet repair technician(G.) & Mngmnt(?.). My many questions were answered, free of charge. Their additional suggestions were also free.
Vanessa was great, although i did not have a per-purchase evaluation done at browns we had a wonderful vw KG chit chat she and her father were willing to squeeze me in on a Friday( Good Friday) and even store the car for 24 hours. Customer Service!!! and I wasn't even a customer. Thanks EH
68Ghia/cali coast
Quick Facts About Brown's Automotive Services
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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