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Brookdale Cafe Info
Amenities
Service options
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Outdoor seating
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Takeout
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Dine-in
Highlights
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Fast service
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Coffee
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Comfort food
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Healthy options
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Quick bite
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Small plates
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Wine
Dining options
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Breakfast
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Brunch
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Cozy
Crowd
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Groups
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Tourists
Planning
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Accepts reservations
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Pets
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Dogs allowed outside
Best WLM Reviews
My husband and I have been going to this diner since it has opened and it was always great. The staff were on top of it and the food was always great and consistent. However, I believe they’ve gotten new ownership in the last 5 months or so and ever since the quality of service and food has completely plummeted. They don’t answer their phone anymore, they run around like chickens with their heads cut off, forgetting food items, completely ignore their customers and are actually rude and dismissive when asked questions. The price is constantly different for the same exact food. Food is bland and often toast isn’t toasted. We are beyond disappointed because we loved that there was a good diner in Brookdale close to where we live but at this point I don’t think we’ll be going back since the last incident on Mother’s Day where they yet again didn’t answer their phone so we went in and were greeted rudely when trying to place an order. Then we were told they were only doing a buffet breakfast and it was $35 a plate limited to only potatoes (no hash browns) eggs and bacon or sausage. Literally no pancakes, or French toast or anything else. We had 3 people total which would have been over $100 for just a basic breakfast. They then started arguing with my husband and we ended up just leaving. Couldn’t be more disappointed with the staff and management. Adios Brookdale cafe
Updated review:
I was hesitant to leave a poor review for Brookdale Diner the other night after having a disappointing dinner experience. We normally visit Brookdale Diner twice a month for breakfast which until today has always been good.
Today however was a disappointment beyond anything I have experienced anywhere before.
It started out as expected, seated in a booth and drink order taken. Our coffee and orange juice were promptly brought out and that is where the good service stopped. When our server returned to take our order she was in front of us but not “with us” as we ordered. My bf asked if I was getting home fries or hash browns. I answered home fries and he looks at the server and says, “I think I’ll get home fries too.” I ordered the special which I have ordered a handful of times before and always comes the same. She starts walking away and I piped up, “I’ll take my eggs over easy” because she didn’t ask. When our order comes it looks nothing like it ever has before and there is a pile of French fries on my plate. I asked her why and she says that’s what it always comes with. Again I’ve ordered this a handful of times and never received French fries. I asked if I could have the home fries. She then tells me she’s going to charge me more because I didn’t specify that when I ordered. If they charge more for substitutions that’s fine and I’m happy to pay. But don’t tell me you’re charging me because I didn’t specify when I ordered. If you were actually listening to us when we started ordering you would have heard me say I was ordering home fries to which my bf told you, I’ll get home fries too. His meal was delivered with home fries.
After the conversation about the potatoes we didn’t get a visit from our server again. She went to the table next to us three times and not once to ours. So much for wanting my coffee topped off and eventually I went to the counter to pay, not receiving a check. I was bothered by the neglect at this point and admit I was snarky when I told her, “I guess we’ll pay up here since you won’t be stopping by to check on us again.” She replied with an apology stating it was busy. We were one of three tables she was helping, but sure.
As I mentioned we visit Brookdale Diner twice a month for breakfast. I left a positive review 6 months ago after our first visit. I will leave that up as this bad experience doesn’t take away the good. But after today, we will not be back for quite awhile. The majority of the staff seems to have turned over which explains the night and day experience we had the other night and this morning vs previous visits. It’s unfortunate that the poor performance and attentiveness of an employee costs the owner of the establishment patrons who previously enjoyed and referred their restaurant. With the current staff I will not be referring any longer.
6months ago:
My bf and I decided to try out the Brookdale Cafe and Grill as a new breakfast option as another local restaurant we frequent a few times per month still hasn’t managed to replace their waffle iron. Let me tell you, the food is phenomenal and it was a friendly, quiet atmosphere with a great menu, fantastic service and wonderful prices. Needless to say, this is our go to spot now.
This hidden gem has delicious home cooked food! Our burgers were so good and you could taste the quality and love cooked into it. We saw others near us order breakfast and it looked and smelled so good! If you’re in the area do not pass this place up!!
Fantastic service, delicious food made with love, chill and fun atmosphere. We went for dinner first, forgot to take photos, but so impressed that we came back for brunch which did not disappoint, either! Will be back.
We were the only people in the coffee shop, waitress was lazy and all but ignored us, cook brought out out food, she never even asked how we were or warmed up our coffee. We had to track her down to get our bill and a to go container. This place is so cute inside, but with this kind of service and the prices it can’t last. Left a nice tip but who do you tip? The cook did more than she did. Shameful service, good food but not even toast with your eggs and hash browns. ????
Whoa! What's happening? We arrived Wednesday about 1:20 for a later than average lunch to show visiting family our favorite burger place. The cafe was dark and closed. No sign on the door of an emergency closing and no one was in the hotel registration office. For me, advertised and posted Hours are an important promise to the public that must be delivered. An operating hotel without dependable food service is not acceptable. After so many wonderful previous meals, our large group was very disappointed and Brookdale missed out on a generous bill.
A little local history, the BDL has gone through some rough spots in the last few years. Long story short, it was purchased by an owner who had little respect for the historical value and the place the BDL has in the heart of the SLV and California history. The mountain community quickly let their displeasure be known. ;)
Luckily, the new owner understands this, and is doing his best to restore her to her former glory. One of his best moves was tracking down Pedro Perez, who ran the original BDL Diner over 20 years ago, for those of you with a long memory. Let me tell you the food and service have gotten even better.
This is a beautiful family run establishment.
Pedro and his family are lovely.
It deserves support in these trying times.
They serve fresh homestyle diner faire with California flair.
Heavenly chicken fried steak, huevos rancheros, waffles, pancakes, crepes, French toast, eggs bene, burgers, hot and cold sandwiches, salad, ect. The hash browns are out of this world. He does this thing where he adds green onions to them, and it's just too good.
Great menu. Not too much to choose from, but enough that you'll have a hard time deciding on what you want to try.
They serve Santa Cruz Roasting Company Coffee and man is it good.
They have an ice cream counter too, they serve Marriane's. If I have to tell you how good Marianne's is, you have been missing out my friend.
Truth is, I haven't tried anything I haven't loved.
The portions are spot on.
The ambiance is great.
Red, white, and chrome.
Black and white checkered floors.
Pure Americana.
Indoors or out.
Darling patio.
If you come for the live music on the weekends, you can order from the diner and they'll bring your order to you on the other side of the hotel. Just so you can continue to enjoy the music uninterrupted.
There is Wi-Fi.
(If you're a local you know how awesome this is.)
There is plenty of seating indoors and out.
Even on a busy weekend you should be able to get a table.
They are kid and pet friendly.
They are just plain friendly.
There's even a little smoking patio in the center of the parking lot, for those of you who enjoy a smoke after a good meal.
My favorite band was playing. I love The Joint Chiefs! The fireplace was lovely. Also really enjoyed the popcorn. We ate at the place next door, so we could hear the music from the side patio.
Quick Facts About Brookdale Cafe
Today
Opening Hours
| Monday | Closed |
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| Tuesday | Closed |
| Wednesday | 08:00 AM - 02:00 PM |
| Thursday | 08:00 AM - 02:00 AM |
| Friday | 08:00 AM - 02:00 AM |
| Saturday | 08:00 AM - 02:00 AM |
| Sunday | 08:00 AM - 02:00 PM |
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