Brilliant Car Wash

+44 7515 459139

130 Neath Rd, Briton Ferry, Neath SA11 2AQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Brilliant Car Wash

Brilliant Car Wash has both strengths and weaknesses, as indicated by the comments provided.

One of the strengths mentioned is that Brilliant Car Wash is quick and efficient in cleaning cars. The comment states that the car was cleaned in a timely manner, which implies that they are able to handle a high volume of customers efficiently. Additionally, the staff is described as nice and friendly, which adds to the positive experience for customers. Another strength is the price, as the comment mentions that the car was left sparkling clean at a great price. This indicates that Brilliant Car Wash offers competitive pricing compared to other car wash places in the area.

However, there are several weaknesses mentioned in the comments as well. One of the most significant weaknesses is the quality of the car wash. Multiple comments mention that the car was not cleaned properly, with missed spots both on the inside and outside of the car. One customer even states that their car was left dirtier than before the wash. This indicates that the attention to detail and thoroughness of the car wash may be lacking.

Another weakness mentioned is the lack of communication and language barrier. One customer states that none of the staff members speak English, which can make it difficult for customers to express their needs or concerns. This lack of communication can lead to misunderstandings and potentially unsatisfactory outcomes for customers.

Additional weaknesses include the use of excessive force during power washing, as one customer mentions being obliterated by the force of the power washer. This indicates a lack of care or caution when handling customer vehicles. There is also a mention of workers not providing certain services unless specifically requested, such as tire shining. This suggests that customers may need to closely oversee the car wash process and be proactive in asking for additional services.

Lastly, there is a comment mentioning a negative experience with the workers. The customer requested a specific service, but the worker responded in a dismissive and unprofessional manner. This indicates a lack of customer service and a disregard for customer satisfaction.

In conclusion, while Brilliant Car Wash has some strengths such as quick service, friendly staff, and competitive pricing, there are also several weaknesses that need to be addressed. These weaknesses include the inconsistent quality of the car wash, the language barrier, the lack of attention to detail, the excessive force used during power washing, and the unprofessional behavior of some workers. By addressing these weaknesses, Brilliant Car Wash can improve the overall customer experience and increase customer satisfaction.

Best KBFKR Reviews

Shocking car wash was left with dirty car inside and loads of missed dirt on the outside and got charged £20 for it never again and thay didn't do half whT thay was supposed too do thay just ripping everyone off don't go there

Very busy on my vist. My car was quite dirty but when I got home they had missed a few places.

Disappointed.

I opened my window to ask a question, only to be obliterated by the sheer force of their power washers. Both my car and I glistened beautifully that day.

Good car wash, don’t clean the inside properly though. Have to ask them to go over it and they don’t tyre shine tyres unless you ask

Quick and efficient car cleaning. Nice friendly staff, sparkling clean car at a great price

Missed lots of places on the car . Wheels were just as dirty as before . If it hadn't been so cold I would of done it myself .

Best value car wash around, usually do a good job. Nobody there speaks a word of English though

There was a dirty water run mark left on passanger door and a coffee stain and rubbish left in the centre console of the interior. When I asked for the black trim to be done with bumper care which is on offer, it was done however I was left feeling i was being an inconvenience as the workers response was, "its too hot for this today and I have a headache"