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Braman Miami Parts & Service Center Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best WLM Reviews
This is a review about Braman's Service Department, not the Sales Dept. We have been servicing our BMWs here for 10 years and have always been treated wonderfully, thanks to Chris! He is very knowledgeable and makes sure that we are taken care of to 100% satisfaction. We were there again this past Monday to get a final inspection of our X3 so that we could buy out our lease. All was done thoroughly and quickly so that we could do it all in one day and not have to come back again the next day.
They have a nice customer lounge so that you can be comfortable while waiting. No fold up chairs at this reputable place!
We also wish to thank Scarlett for her helpfulness on the Sales side! You truly are treated royally by the staff no matter which department you are in.
I was really impressed by the service provided to me and my wife. Angely Viera was my service advisor, and I could not ask for anyone better. She was kind, patient and communicative. The car was completed in a timely manner. I was well informed about the maintenance schedule and practice. I have been pleasantly surprised twice at Braman. The first time with the hastle free purchase and now with the attentiveness of the service department. I will attempt to forward this email to the appropriate managers in hopes that a stellar employee gets the recognition she deserves.
My service advisor Thomas is absolutely the best from beginning to end this service center started out pretty good, but then the loaners went away snack for away. The water went away. Things just went down from there, coffee it used to be a place to chill at now. I just want to drop my car off and leave. My experience at the cashier was bad. They missed pronouns miss gendered me it was very rude about it. I’m black and part of the LBGQ+ community and I deserve respect wherever I go I spend thousands at this service place and I deserve respect from the employees all of them not just some of them
I want to let you all know that I love bringing my car in to be serviced. I only send my car to Gary!!!! He has been servicing my car since I drove it off the lot. He is always nice, courteous, and lets me know exactly what’s the problem. He goes above and beyond the call of duty. This last service I was truly stressed out, but he made the experience manageable and worked with us. If anyone deserves a raise or compliment it’s him! Trust him so much that when I come to get a new car he’ll work on that one too. Thanks Gary! From Ciji & Eric
Horrible place to do any work on vehicle service specialist are deceptive and lie about charges. Said they would waived diagnostic charges and didn’t after job was done. Way more honest South Miami BMW. Nassar lied about waiver fee service manager Gus does not call back. Had to dispute charges on CC not even about the money but the crockery and disgusting attitude and dishonesty. Will never use again. I promise
Ordered parts on march 21st and today it’s march 29th and they never sent the parts out! The lady is trying to blame everyone else but themselves for “losing” my order! Terrible customer service please shop elsewhere! I tried to give them 0 stars but it wasn’t possible.
I took my 2021 Hyundai Tucson there for its first service 7500 miles. I got the free included service with my purchase. They even washed my car, did a recall. All in under 2 hours on a Saturday. The service advisor Gary was very helpful. Big thumbs up for these guys. They got a customer in me for the foreseeable future!
First off they have a feeder system that props up the five star reviews. After you get service the advisors says the survey is linked to their bonus and ratings and it needs to be five stars. Service advisors should give you updates more easier but barely reach out to you and you have to see them physically to get a any questions answered and the wait times they say are never accurate. The advisors don't want to work together and constantly bickering. Had my service advisor ask another service advisor if she could help out with my issue and she just rolled her eyes and said you do it. They regularly claim the system is down when it comes to stuff covered by my warranty. Thus I have to pay for it out of pocket before or wait days until I could get a rental. The cashiers once overcharged me $900 and just giggled about it. Finally parking is extremely limited when you have to drop off your vehicle. And the overall place is dysfunctional from head to toe. They have order parts and told me they ordered the wrong ones on accident. Update it took me 30 minutes to get my car back after I paid for it, meanwhile the valets are standing there not in uniform and just buying slushees. Finally get my car back and I have a old car battery in the trunk. Never coming back here, taking my business to another Hyundai dealership.
Quick Facts About Braman Miami Parts & Service Center
Today
Opening Hours
| Monday | 07:00 AM - 07:00 PM |
|---|---|
| Tuesday | 07:00 AM - 07:00 PM |
| Wednesday | 07:00 AM - 07:00 PM |
| Thursday | 07:00 AM - 07:00 PM |
| Friday | 07:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 05:00 PM |
| Sunday | Closed |
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