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Bottle Rocket Info
Amenities
Service options
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Coffee
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Comfort food
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Food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Tourists
Planning
Payments
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Credit cards
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NFC mobile payments
Children
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Good for kids
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Kids' menu
Best WLM Reviews
I recently had the misfortune of experiencing what I can only describe as the worst dining service in my 15 years in the US. As a frequent traveler who flies over 200 hours per year and dines out almost daily, I have a broad perspective on customer service standards, particularly at airport venues.
My visit to this place was fraught with miscommunication and indifference. Initially, my order, which was meant to be for dine-in, was incorrectly processed as a takeout. This confusion led to an awkward situation where I was directed to wait in the pick-up area, only to have my order served for dine-in and then repackaged as a takeout.
The experience worsened when I was inexplicably asked to leave the dining area, aka kicked out, while trying to order additional items. The staff’s demeanor throughout was cold and uninviting, showing little regard for customer satisfaction.
The attached photo showcases the $17 breakfast I received, which speaks volumes about the quality and value for money. This level of service and presentation is unacceptable, especially at this price point.
I hope this review serves as constructive feedback for Bottle Rocket to improve their service, more important, to help future customers to avoid this place. As it stands, I cannot recommend this establishment based on my experience.
This place is pretty quick and cute. I slightly over price, but hey, that’s what you get in an airport! The frustrating thing about eating here was that they have QR codes on the table, but our waitress refused to open a tab so we couldn’t use the QR code to order or pay. She wasn’t very attentive, so it took a while to place our order. The breakfast BLT was excellent, the potatoes were clearly frozen and reheated. The potatoes had a weird, fluffy texture was really no substance to them like they had been filled with air somehow? They were also out of French toast, which made one member of my party pretty sad.
I had the fried chicken chicken melt. Food lacks flavor. Everything needed salt. Ketchup could not save it. I ordered my food at 8:27 am. The confirmation email said that it would be ready by 8:47. When the time came, I asked for my order and it turns out the employee working the counter didn't put it in. I was asked to wait for another 6 minutes for the food. 6 minutes turned into 15 minutes and the food was finally ready. I went to sit down and was told that to go boxes were not allowed in the seating area. I did not see a sign stating this, otherwise I would have sat down and ordered and probably gotten my food sooner. There were plenty of other open seats for other customers that may want to dine in. If there wasnt room for other dine in customers, I would understand. Another customer that dined in ask for a smaller to go box and was rudely told they only had one sized box. Go to another place to eat. You'll get better food and better service.
The food was fine but was very bland. I was with one other person and we sat down at a table for 4. We’re both brown. A staff member walked over and asked us to move because we were taking up too much space. We did. Soon after two white men sat down where we had been. The same person walked over and began taking their order with no problem. We would have said something then if we weren’t in an airport.
DO NOT EAT HERE.
These people that work here have the upper hand most dis respect. I ordered to go because I have a darn flight and they WOULD NOT LET ME EAT In the seating area. When we sat down a lady with curly hair came up and just kept saying “NO,NO you can not be here”
Had the Italian Grinder. The sandwich had decent flavour though a bit of oregano might have added a bit more kick. The pepperoncini was not really discernible nor was the tomato. The Italian dressing was in a nice proportion to the meats.
The fries were crisp but unseasoned.
The staff greeted me immediately upon sitting down and had my drink to me within a couple minutes. The food was also relatively fast.
Overall, a decent place to eat while waiting at the airport.
What you want out of an airport restaurant, fast. My chicken melt was made well and comes with jalapeños so a little spicy. The staff was nice and on top of refills.
I stopped here for a water. They charge a hidden 4% fee for service to support their staff. There was a self check-out. I rang up my own water. So I payed 4% to check myself out. I am very against hidden fees — please just raise your prices if needed.
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