1
1
Best Buy Info
Amenities
Service options
-
Curbside pickup
-
Delivery
-
In-store pickup
-
In-store shopping
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Offerings
-
Assembly service
-
Repair services
Planning
-
Quick visit
Recycling
-
Batteries
-
Electronics
-
Light bulbs
Payments
-
Checks
-
Credit cards
-
Debit cards
-
NFC mobile payments
Best WLM Reviews
Geek Squad [ sorry do.not know his name but red hair and beard] was fabulous. Customer service was excellent. Gave us real peace of mind and we are very happy and comfortable about dropping off our chromebook. Thank you so much.
Went to the Quakertown, PA store tonight.
Walked in looking to buy a new refrigerator. My husband and I perused the selection discussing options, etc. As we walked in we noticed 5 employees at the front of the store, in a group. We stayed for 15-20 minutes. We were the ONLY customers in the store at the time. Not a single salesperson greeted us or came to assist. We walked out. Looks like we’ll spend our $3K elsewhere. Disappointing.
Walked in at about quarter to 8pm on Friday to buy a laptop for my parent’s birthday. Didn’t realize that they closed at 8pm because every Best Buy I’ve ever been to closes at 9pm or 10pm at the earliest. One of the employees was extremely passive aggressive from the start. He immediately asked us if we knew that they closed in 10 minutes and when I said no, he smirked and walked away. When we tried to get help with questions and availability for the laptops, that same employee was extremely rude about it and kept trying to walk away from us instead of helping. In the end we were actually out of the store by 8pm, so if he had a better attitude toward us, we could have been done shopping even sooner.
This Best Buy has the best employees. They are kind, respectful and patient. They go out of their way to help . The leadership must be a good example . My thanks to all the employees . Keep up the great job .
This is hands down the worst Best Buy I have ever encountered. I purchased a roomba and a 2 year warranty. The roomba broke down 1 month after manufacture warranty was up, no biggie I have 2 year protection plan. Brought the Roomba in to get fixed and that's where the problems begin.
No one gave me any paperwork the day I dropped it off, I was told I didn't need any. However a month after not receiving any notification on the Roomba I called the geek squad number. Bet you can't guess the first thing they asked me for? The piece of paper with the work order number. After about an hour of holds and 4 different transfers I was finally told my roomba had been scrapped.
You would think you would get a call or something, nope. Figure it out o your own. So I go to Best Buy to hopefully get a new roomba, they refuse because price of my roomba has went up. They then tell me they will refund me and I complaint and say I want my roomba back. They tell me to call corporate,that's exactly what I do. Corporate tells me to go to the store and talk to the manager, so now I'm getting the run around. I finally talk to a guy with geek squad who says he will help me, he's pushing it up to escalations so they will cover the difference, told I will get a call the next day. Never get the call.
Defeated I go to Best Buy to get the refund, Lowes sells the roomba at the same price I paid so no biggie. Go in, the manager knew exactly who I was already, I was told to go and wait at geeks squad counter. I do, 10 minutes later the guy shows up to "help". By that they give me store credit. It states on Best buys website that I will get a refund, repair or replacement. It says nothing of store credit. Also it states that I can cancel my best buy warranty at anytime during the course of it. Seeing as how I never got to use it, I asked if they would also refund me the difference for it. They refused.
I'm sorry but this is against your own policy. Anyone can feel free to look this information up. My roomba was purchased December 2022, brought in for repairs February of 2024. Basically I was charged 150 dollars to rent a roomba for 1 year and 3 months.
Insane. I will never shop at best buy again. When this store closes in 6 months this will be amongst one of the many reasons.
This Best Buy location was well stocked and the staff were friendly. They had a lot of appliances on display and it was a great experience.
Hit or Miss on which staff member ypu talk to and how helpful they are with your questions. We've stopped in a few times and each time we've had different experiences, in my opinion with these large electronic stores it wouldn't be the worst suggestion to have the staff cross trained amongst all departments to have some knowledge of where things are in the store. We asked staff about something and it wasn't something in their department so they just didn't help. Next visit we asked someone they didn't know but they walked to the department and found us a person and then stayed to actually learn for themselves (super smart) and the most recent time going I asked a few questions about one specific product and the actual employee who's department it was had no clue...... they had to look up the product and just tell me the specifics I can read myself so I didn't feel confident on purchasing the item. Kept it moving and found another staff member who answered without hesitation and sold us the actual correct item we would need and that wasn't the one I was previously looking at so thank you for the 2nd more knowledge person.
Geek squad at the Quakertown best buy is amazing. Got a new i phone. Didnt work straight out the box. They where so accommodating. Helped us in every way they could even getting us in days before our appointment, on there scheduled free time just to take care of our issue. All the staff at best buy and geek squad are so friendly, professional and very knowledgeable about the products they arw selling.
Quick Facts About Best Buy
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 07:00 PM |
How to go there
Location
Places