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Benz Auto Service, Inc. Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Oil change
Amenities
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Mechanic
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Restroom
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best WLM Reviews
I was on a roadtrip from Naples to Key West with my 1988 Mercedes SL560 and in Miami my brakes basically stopped working. I searched for repair shops and found Benz Auto Service--so happy that I did. I brought the vehicle there without an appointment, Ramon popped the hood, got on the phone, and sourced the part that needed replacement. They were able to get the part and make the repair within 2 days, which is very impressive especially given the age of the car. Super friendly shop, great communication and very reasonable prices. They basically saved the day and I can't thank them enough. Highly recommend and would 100% consider them for all future needs.
I wouldn't say they're a rip off but definitely not a good option.
I took my ML in for a second opinion it was randomly throwing a bunch of codes and my usual mechanic was unable to find the issue as he would reset the computer and get different codes . He said he didn't want to charge me something he wasn't sure so he suggested I wait until it was consistent . After the third time of getting a code flash I decided to take it to this shop and explained exactly what I just wrote above . He said he understood and that there was a fee to check . I said of course and they called me within 20 sating that he was 100% sure it was the steering sensor and cold only be a dealer part bc it was coded and it’s $900. I said ok if you're sure than it must be done ????
He ordered the part, changed it and called me 3 days later saying that the car is still having the issue and now I need to change the ignition switch and that it would be an addl $1300 and of course this was another dealer only part. I asked if he could put my old steering sensor back as it obviously was fine and he said that is not an option .
I gave 2 stars bc at least he let me take the computer and switch to another mechanic ( after reading and reading online I found one ) who tested them and said they were both fine but sometimes the switch does get old so he re-soldered to be sure. When I put it back in the car everything has been running perfect since .
The shop said he felt badly for the mishap and would not charge me cc fee if I payed cash . Also when I complained that he was just pulling parts and changing them without concern for my expense his actual response was "sometimes we want to look good but Mercedes is not a car for everyone" implying that I should not own a Benz. I have had Mercedes for the pas 25 years since the w124 E class and have been quite happy with them .
This was a mistake on my part to trust this mechanic . Anyways I have tried to be objective in this review bc I don't believe they were intentionally trying to rip me off but they truly don't care for their customers, they really just pull and change parts at the slightest whim without troubleshooting.
Ramon is awesome. Superb attention to detail fast and excellent service plus 40% less than what the dealer quoted me. Had access to the technician and explained in detail everything to me. Had a B service done on my GLE 350 plus a auxiliary battery malfunction. Thanks guys for being honest, efficient, and affordable. God Bless!
I am SO happy I found Benz Auto Service to take care of any services my car needs. Thank you!
Very professional, great service, great prices. I have had issues with my Mercedes-Benz. I took it to this place for repairs and my car is like new. I have taken it before to the dealer and not only are the prices for repair bogus but they never repaired the car 100%. I took it to Ramon and he did an excellent job with my car. I now only take my Mercedes-Benz to Ramon for any services. Great price, great service and job done in a timely manner.
Ramon is very professional. His service is fast and the price way cheaper than the dealership! I drive from Orlando because his service and loyalty, I can’t find anywhere else. I would recommend him to anyone because he’s accurate and a great business man. Thank you for everything
This place is excellent!!!! They are very professional, and truly knows about every little detail about Mercedes cars, even if it is a very old model. I would highly recommend it to my friends and other people for their Mercedes cars. My car needs to change brake rotors, pads and a SBC unit. They did a great job and offered me a very reasonable price! Based on my online research and my past service experience, this should be the best price I could get. Five stars!
Excellent, fast, and efficient. Just had a B-Service done and came out very satisfied with the quality of the work. Best prices in town for Mercedes-level service. Will definitely continue bringing my car here in the future.
Quick Facts About Benz Auto Service, Inc.
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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