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Beans & Brews Coffeehouse Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great coffee
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Great tea selection
Popular for
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Breakfast
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Lunch
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Solo dining
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Good for working on laptop
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Prepared foods
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Quick bite
Dining options
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Breakfast
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Lunch
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Cozy
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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Kids' menu
Parking
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Free parking lot
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Free street parking
Pets
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Dogs allowed outside
Best WLM Reviews
My wife and I went way out of our way this morning to find a nice place that we can sit down and have a sandwich and some coffee on a Sunday both of us are highly upset with the quality of the coffee we got we're literally leaving our drinks on the table and going to Starbucks. And the lady at the counter seems like she was in a rush to get us out of her face when we were being pretty upbeat and friendly.
The atmosphere is actually horrendous, your employees looked nervous and skittish and it made me feel bad for drinking my coffee, especially the women, and that is very concerning. I researched and saw the owners name is Matt, I don’t recommend working here or going here if that’s how he makes his employees feel. It was also kind of nasty in there. Def not worth it.
As you can imagine people who order a specific cup of coffee obviously order that cup of coffee all the time and they can tell when something's up and I'm just going to say something was so so up I feel like I didn't even get coffee I feel like I got milk and caramel syrup my wife's drink always comes with whipped cream which they did not even offer however they did with them up faster than McDonald's which we appreciate the speed but I would trade speed for a decent cup of coffee any day
sat in the drive thru for like 20 mins, there were 2 cars ahead of us, the drinks came out with the weirdest texture and when they took our order it took literally forever bc the person couldn’t hear us? my friend was right next to the speaker and the order taker asked her to repeat herself like 5 times. it took us 3 minutes to order 3 drinks (2 of which were literally the same drink just one without espresso) and when the caramel cielo came out it had the weirdest texture and all the flavor was at the bottom. just go to dutch bros or smth this is embarrassing ????
** Update **
I got a response from the owner from this review, which I appreciated. They instructed me to go on their website & they would take care of it, but I haven't heard anything since. They made it seem like there would be some kind of resolve, but still there hasnt been.
Ive never had a real problem there, the employees are always super nice. I asked for extra whip & when i got to the bottom of my coffee I heard something rattling around & found this nozzle. I tried calling, but no one answered. Im not even mad honestly.. just kind of like what the ????
Why Do You ask for Tip Before I get my coffee??? And... it takes Long to even Get my coffee all the time!!!This is why I won't go back to you. A tip is a service it doesn't make sense to tip for making coffee and it should be a choice After receiving service
I went in today to get something and was not greeted at all by an employee. What I did see/hear was a man working there yelling at someone at the drive thru window. He was standing next to another female that was just watching. I feel like the staffing there over the last 6 months has been horrific.
I've been here several times when I come to visit my family in Eagle Mountain and the food and beverages have been good for the most part and the customer service has always been very courteous. That being said, I am becoming less and less likely to choose this location when deciding where to stop for coffee/snacks in the future because the time the drive-thru takes is so consistently, puzzlingly long. I have never gone inside to order at this location - I have exclusively used the drive-thru, so I can't speak on that. However, I've used the drive-thru a good dozen or so times now, at varying times of the day and levels of busy-ness and neither of those factors seem to have much of an effect on how surprisingly long the visit takes each and every time. I've been at times when there is absolutely no one else in the drive-thru except for me, from start to end (time of arriving/ordering to time I received my order), and the wait time was still frustratingly long. I should add, I'm never ordering more than 1 or maybe 2 drinks at a time (if I'm getting something for my mom or my brother who I'm visiting) on each occasion. I've ordered food only 2 or 3 times on these visits and that seems to add to the wait time, which is of course understandable, but in my honest opinion, I can't really say that the service time is what I'd expect as a reasonable amount of time. I'm kind of surprised they haven't done something to improve upon this yet, as they've been open for quite some time now. Anyway, other than that, like I said, the staff are always extremely sweet and upbeat, which is a breath of fresh air sometimes, and the food and beverages are a fair value for the price and very tasty.
*I forgot to add - one thing I also think is odd is that when you pay with a card in the drive-thru, they hand you this humongous clipboard to sign the receipt, and I find this to be a little outdated. I haven't been somewhere that I need to sign a paper receipt in so long. I understand it's probably a way for the employees to more likely get tips than if they don't have customers sign, and it's not exactly a complaint or an inconvenience, but just thought I'd mention it for people who haven't been before and trying to get an idea of what to expect. :)
Quick Facts About Beans & Brews Coffeehouse
Today
Opening Hours
| Monday | 05:30 AM - 08:00 PM |
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| Tuesday | 05:30 AM - 08:00 PM |
| Wednesday | 05:30 AM - 08:00 PM |
| Thursday | 05:30 AM - 08:00 PM |
| Friday | 05:30 AM - 09:00 PM |
| Saturday | 05:30 AM - 09:00 PM |
| Sunday | 06:30 AM - 07:00 PM |
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