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Automotive Towing & HDR Auto Info
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Best WLM Reviews
My insurance sent me this company. I saw the *glowing* reviews and was concerned. To make matters worse, my car was a 4x4 and on the 4th floor of a parking garage. Getting out of the parking garage was dicey, but there were no scratches, dents, or problems whatsoever. They were fast and professional. I see alot of views regarding price, so I'm probably biased because I was covered but I would highly recommend this company l.
My engine caught on fire on 7/22/23. Automotive towed it. I couldn't do anything until Monday. After reading the reviews, I was apprehensive about what I would find when I arrived from out of town to retrieve my belongings. I called, but the number was disconnected. Upon arriving at the business, until I retrieved what I could (plate, etc.) it took less than 45 minutes. We didn't have the right tools with us, but one of the gentlemen in the lot helped us get the plate off my car. They were polite, efficient, and worked quickly with State Farm to ensure all was handled with the least inconvenience to me. Five stars all the way!
Trash establishment. Made up fees. Dispatcher got big mouth. Tacked fees on after after convo. Fat guy working on Sundays is a slave with a pediophile haircut. This place is a scam.
This place is a scam. My car was towed from my apartment complex (with a resident sticker) at 9:44 pm. I picked it up at 10:59 am and I was charged $70 for the overnight fee even though my car hadn't spent 24 hours there. When I asked why, the employee told me that after 6 hours they consider a day. I guess instead of a full day being 24 hours, to them a full day is only 6 hours. When I called during the night to ask how much I would be charged to pick it up, I was told by a different employee that it would be $253, but when I did pick it up during the morning, an employee told me it was only $215. I also guess they decide to charge you however much they want. And they only accept cash.
Horrible, horrible experience. The "manager" that works there was completely rude. He was trying to charge me more for a tow. Then he KEPT saying "I'm making this more complicated than it needs to be", and said "if I didn't pay it, you can leave your car where it's at." He had the driver return my car! I contacted AAA, and they stated there is a good chance Automotive Towing will be losing their contract with them. Yes, this was a AAA service they were performing, and this is how they treated their AAA customers! I got another towing company to perform the service at the proper rate. Stay away.
Walter went out of his way in a tough time for me to get the tag with security bolts off of my totaled car. Good people!
Predatory Towing Company in my opinion. A friend of mine had her car towed that was in a gated community because she had an expired tag! She was a guest at an Airbnb and parked overnight on a Friday. The company towed her car in the middle of the night.. She thought it was stolen to only find out this company towed her. The customer service is HORRIBLE. I called to ask how to help get the car at 3:45 pm on Sat and was told they closed at 4pm and we would have to call for an appointment the next day. Which resulted in another overnight charge. Only to find out later after reading the law that they have to meet you to release your car 24hrs a day! We went on Sunday at 4pm to get the car and was told $282 CASH ONLY! They refused a Church Business Credit card. We told them we tired to get it Friday night but their employee told us they were closed. We said we should not be charged for the extra day because by law they were to meet us 24hrs a day. They would not discount the price for the extra storage day! Clerk said talk to owner "I am just the messenger"! My friend tried explaining the law to them and the clerk got upset and said to call the police then. I told my friend to just pay the cash and get the car out and deal with it on Monday. In my opinion this company takes advantage of people, lies about their hours to charge additional storage. I also think by dealing in cash only the are avoiding paying Federal and state taxes! The car they towed belongs to a single mom of a 2 year old, her phone charger and diapers were in the car! Her phone died trying to call and work out a ride to the tow yard and her child had no diapers. She had to borrow a phone to call me and I had to go buy my friend diapers and a phone charger! The clerk was not helpful and they only care about squeezing money from people.
They are robbing people blind 330.00 to get your car back on the weekend these predators are relentless karma will win in the end it always does an they don’t want to give u change back either smh they really suck if I could give a zero I would gladly!!!!
Quick Facts About Automotive Towing & HDR Auto
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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