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Auntie Anne’s pretzels Terminal 2

10000 Bessie Coleman Dr, Chicago, IL 60666 United States of America
Open Today: 05:00 AM - 10:00 PM
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Amenities

Service options
  • Dine-in
Popular for
  • Lunch
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible restroom
Offerings
  • Quick bite
Dining options
  • Lunch
  • Dinner
  • Dessert
Amenities
  • Restroom
Payments
  • Credit cards
  • NFC mobile payments

Best WLM Reviews

They were closing and only had 2 sweet almond pretzels left. At first I was disappointed as I love their salted pretzel with cheese, but thought I'd give it a try. I got the caramel sauce with it and it was really good! Can't wait until next time when I can get a fresh one!!! I have a new favorite - give it a try!!!
Pretzels are stale and rubbery. They mislead customers by posting a small options on the menu and then telling you only the large is available after waiting in line to order. Only reason they stay in business is because there’s a captive hungry group of travelers.
They did not have little hot dogs. I spent 25 minutes in line (only 5 people before me). Every customer was complaining how slow the service was.
To make things worst, I was upset about the trash right under the lady cooking.
The pretzels are good and the people working are super nice I was so unorganized and they understood
The employee I spoke with here is one of the rudest women I have ever come in contact with. I had just had an awful day of traveling, filled with delays and so much more. I hadn't slept properly in days and was exhausted. Even with all of that, I was kind. Just because you are having a bad day doesn't mean you should take it out on others. Pretzels were good, I just probably wouldn't go back to this specific location.
Edit: forgot to mention that they charged me for large nuggets and gave me a small. I didn't care to go back and ask for the large since I didn't want to literally be yelled at again.
Apparently they only accept cash 35 minutes before closing? Seems like the employees are probably stealing, cash transactions make that easier. Anyhow, I should have read these horrible reviews first anyway.
The employees were very VERY rude. They clearly didn't want to be there and acted inconvenienced to be putting a pretzel into a bag and taking my money. I'm shocked. Plus the pretzel was burnt, but there was no way I was subjecting myself to more of their behavior to get a fresh one. All around horrible.
Incredibly rude service. I entered in line and there was one man in front of me ordering and no one behind us. I went right behind him and waited 5 minutes at the same register to be helped. No one helped me. Eventually a lady asked what I was doing. I just wanted to order a pretezel. She told me I was standing at the exit and to get to the back of the line that was now 10 people long. I tried to explain my situation and all she did was give me a lot of sass. I did not have time to deal with her because I was about to miss my flight. All I wanted was a quick bite to eat and instead I got awful customer service. I would not give this company, and especially this stand, ANY money. Go elsewhere for food in this airport if you want to be treated decently.

Quick Facts About Auntie Anne’s pretzels Terminal 2



Today

Opening Hours

Monday 05:00 AM - 10:00 PM
Tuesday 05:00 AM - 10:00 PM
Wednesday 05:00 AM - 10:00 PM
Thursday 05:00 AM - 10:00 PM
Friday 05:00 AM - 10:00 PM
Saturday 05:00 AM - 10:00 PM
Sunday 05:00 AM - 10:00 PM
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