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A&W Restaurant Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Alcohol
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Beer
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Coffee
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Quick bite
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Payments
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Credit cards
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
In my visit, I was hoping to pick up a simple dinner for my family, but I should have known better than to expect anything good. Not only did our order have a diet soda instead of a cherry one, not only did they give me a kids meal with just nuggets and applesauce (instead of the nuggets, fries and juice) without asking, it seems the chicken we ordered was under cooked. Specifically, my 2yo daughter's nuggets. Now she's vomited twice and we're debating urgent care. Train your employees better, the service was sub par, and the food literally hurt my child. Be better before you do worse.
This place double charged me for my meal, and tried to charged extra for standard order. I had to go back the next day to prove the double charging. No apologies no additional explanation or compensation for having to return or getting charged extra as well. Do not visit this place, very unsatisfied with the employee and the manager,.Who was also very rude, not a very good representative for this food chain.
Went here on a Thursday around lunch time. There was nobody in the drive thru. Ordering was quick and payment was easy. Ordered two cheeseburger meals. We were instructed to pull around to wait for our food. We sat in the parking lot and watched two people walk in, order, and leave with food before our food was ready. Had to go inside and ask what was going on and they were finally bagging it up. Food was ok.
Good food, yummy cheese curds. I ordered a good amount of food to feed 7 people I'm my family. I got 7 Papa Combo's: burger, fries and a soda and 1 large order of cheese curds. I was asked to pull around to the front to wait for my order. When one of the workers brought out my food she let me know if the other specials during the week and was very pleasant. Now onto the food. When I got home I was missing my cheese curds. I decided to eat and after a few failed attempts to call, I decided to just drive back over after I was done. The burger was good, the buns could definitely be warmed more. Some of the fries were a little stale or hard to chew. Two of the sodas were almost flat and seemed that the machine was running out of syrup. When I got back to the restaurant, I let them know I hadn't received my cheese curds, and the worker from the window remembered me and gave me a fresh batch of cheese curds and even threw in a little extra. The service was great, there are a few tweaks that can be done to improve the food, but I will definitely be back.
I had an issue with the food that was ordered last night and I wasn’t able to return until today . The manager took the fries out of the bag squeezed them and said “look they’re still good “???? um ok.. she said “next time u come back 5 minutes, I will fix for u one time” then she asked to cook to remake the sandwich but had them put another piece of chicken on the same bun (chalked full of mayonnaise from last night ) then put a few fries on top of the ones from last night put the food in the same greasy brown paper bag???? it would have been better to just refuse to replace the food instead she went above and beyond to not fix anything simply gross behavior. I promise that I will never put myself at risk of the illnesses they have to offer.
Tables weren't clean.
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Slow drive through, almost 10 minutes so far....it finally took 13 min. The Mayo I asked for was yellow and runny, obviously bad and therefore deadly. My burger was supposed to be a dbl and it was only a single, the rootbeer was flat and warm. DONT EAT HERE!!!!!! I hope I dont get sick since I took a few bites before I realized. What a way to ruin my lunch break...
I’ve had bad experiences at restaurants before and never once wrote a review, but today at the A & W and KFC store off 1551 S Havana St this was different. I ordered a meal combo and burger with large fries from the A&W menu. The cashier (an older lady I’m assuming the manager/owner) tried to overcharge for a cake that I never asked for….. How?? I don’t know…. Anyways once I noticed my receipt I confronted the mishap. She first tried to say “oh no it’s okay” then tried to offer me a “30 cent refund” for an obvious “$3 dollar” mishap. Her explanation was that she had rang me up for cake ($5.99) which was the same price of the fry from the KFC menu ($5.99). Keep in mind the store is a joint store that houses both A & W and KFC with two separate menus. It was clear I was ordering from the A&W menu as all of my items were from that A&W menu. When I asked for a large fry ($3.99) it was apparent I was ordering for the A&W menu. However, she chose to try and overcharge me for the KFC fries.
As I’ve mentioned before I’ve never once written a review, but this incident was an exception. I get it people have off days and services aren't always the best. However, this situation rubbed me the wrong way. I did get my total refund ($2) back, however it seemed as if I was purposely being overcharged… I know it’s only two dollars but it's the total distrust I feel from this restaurant that led me to write this review. My last opinion: don't waste your money here, the food is horrible.
Quick Facts About A&W Restaurant
Today
Opening Hours
| Monday | 10:00 AM - 10:00 PM |
|---|---|
| Tuesday | 10:00 AM - 10:00 PM |
| Wednesday | 10:00 AM - 10:00 PM |
| Thursday | 10:00 AM - 10:00 PM |
| Friday | 10:00 AM - 10:00 PM |
| Saturday | 10:00 AM - 10:00 PM |
| Sunday | 10:00 AM - 10:00 PM |
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