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A Touch of Glass Info
Amenities
Service options
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Onsite services
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best WLM Reviews
Replaced my Nissan Frontier windshield. Right on time appointment and a little quicker than the 2 hours estimated. Also a comfortable waiting area.
We needed a windshield brought our car to Touch of Glass in Santa Fe N.M. owner Tracy & Gary , staff very professional nice people . We will definitely continue doing business with them .
I went to your company to repair both windows on my car. The budget was always fair and the treatment was friendly and close. On the day of the repair they did it faster than they initially told me and the two windows look perfectly adjusted to my car. I give them 5 stars.
Very professional and friendly. Always on time and never any surprises. I highly recommend this company.
They came out to my place of work and replaced my windshield and they were very professional and great customer service. The gentleman I talked with was very courteous, as i asked if he would please wipe off the dash. It was dusty and can't reach to the end. He replied and said of course, I always wipe the dust of dashboard. Overall I would definitely recommend them to all my friends and family. Great service.
Took my 10 year old Subaru in to A Touch of Glass for sunroof and windshield replacement. This was an insurance claim through Geico/Sunroof Express. They got me scheduled quickly, got the job done within 2-3 hours but there were 2 trim pieces that were not reinstalled and a razorblade left on the roof. When i got in the car and opened the sunroof shade to take a look at it, a plastic trim piece fell out. Apparently the tech forgot to reinstall it. No big deal, I was able to pop it back in place and drove away. Then after I got home I found a razorblade sitting on/stuck to the roof next to the sunroof, and then found another larger trim piece that had not been reinstalled just sitting below the wiper at the bottom right side of the windshield - where it could have easily blown away on the highway and been lost forever. I was able to re-install this one myself as well so did not have to take it back in. Seems like the tech was in a huge hurry and did not take the time to check that everything was put back together properly and clean up after. Definitely check to make sure they put all the trim back before driving away!
Avoid this place at all costs. The owner is a thug and will intimidate you when they mess up your windshield. Trust me, just pay the professionals and avoid these amateur jokesters. Insurance companies and customers beware.
My review is based on Customer Service experience. Andy and Tracy are very personable and knowledgeable. I had appointment on August 23, 2023 at 1:00 PM to get my Windshield Replaced and Recalibrated. I live in Eldorado and it is a 28 minute drive to their Shop at 1121 Calle de Resolana in Santa Fe. Andy informed me, after checking on his Computer, that the Windshield did not come in. I think everyone reading this would agree that a quick phone call to my cell or a text would be the proper
protocol to keep me from making the trip.
Andy and I discussed 3 options for me to choose from and I picked the middle choice which would cost me a little over $600.
The windshield was ordered and Andy made me another appt. for August 28 at 9:00 AM.
Ditto - same thing happened. I drove again from Eldorado and when I entered the Office, Andy did not recognize me, he had to ask my name, and went on his computer only to verify that the windshield had not arrived. Andy and Tracy are the owners of A Touch of Glass for 17 years. They have a daily schedule of who is coming in that day and first thing upon opening (after you get your Coffee) is checking to see if parts have come in before the Client arrives. 100% they should have phoned me once again that my windshield had not arrived and I was told my windshield was unfindable and they would keep trying to find my part.
That same day, I contacted Extreme Auto Glass in Albuquerque and they found that Tempe AZ has the correct Windshield and it will be in Albq in the next 10 business days.
My experience with A Touch of Glass was very poor Customer Service, inexcusable that they didn’t inform me not to drive in those 2 days.
Quick Facts About A Touch of Glass
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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